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50s firmware not updating over wifi or computer

Brian

11 de febrero de 2023 16:25

Ninguna

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Have a 2 pack of 50s units.  One updated just fine, one is giving me a very hard time.  Tried a factory reset, bluetooth connects fine with the new Sena Motorcycle app but it immediately says to plug via wifi adapter or computer for a firmware update to the 50s. 

wifi adapter is connected to my network, but it does not begin to update the 50s and I've let it sit for a good hour and still no update starting.  The wifi adapter has been updated to the most recent software (ver 1.12) and has a solid blue light indicating it's connected to my network.  The app also sees the wifi adapter and confirms it has the updated software.  

I also tried to use the PC app to update the 50s but the computer does not recognize the 50s is plugged in.  I tried restarting the computer, uninstalling and reinstalling the app.  I tried different USB-C cables, and verified the cable works for data with another device.  Verified the computer is recognizing new USB-C devices being plugged in.

Any suggestions on what to try next?

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7 comentarios

• 1
  
  Luca C Rattazzi 13 de febrero de 2023 05:00

  I am having this exact problem. It's like a circular process, where I tells me to power off the 50S and connect it, but when I do, it won't see it.

• 0
  
  RJ 18 de abril de 2023 19:56

  the support from Sena is AMAZING.  I mean this problem has been going on for years, and they don't address.

  What amazingly POOR ENGINEERING, support, etc.  I do not recommend these products to anyone.

  I am having exact same issue.  Also the language in the documentation is so clear, for a while I didn't realize that they had firmware upgrades to the really crap WIFI device and then also to headset/main unit.   Sena should be embarrassed

   

   

• 0
  
  Brian 18 de abril de 2023 22:55

  To bring closure to this thread, I wanted to post the final resolution. It was a hardware problem and Sena replaced the 50S unit. I needed a copy of my receipt (<2yrs old) and had to pay the shipping. In return, I received a new unit. Took less than 2 weeks.

  When it works, it works. So no need to struggle like I did looking for some trick to make the update work. Good luck!

• 0
  
  Luca C Rattazzi 18 de abril de 2023 23:09

  My experience was the same as Brian’s. Sena replaced mine, even though I could not find proof of purchase. Now it works perfectly.

• 0
  
  RJ 19 de abril de 2023 00:15

  Thank you @Brian and @Luca C Rattazzi.  How did you contact them?  I do have my proof of purchase.  Just trying to find the phone number or email address.

   

• 0
  
  Luca C Rattazzi 19 de abril de 2023 00:17

  I emailed support. It took a bit, so be patient. But they got it done.

• 0
  
  Brian 19 de abril de 2023 00:52

  I called but they just redirected me to the warranty support form on the web page