Sena 30k V2.3.1 update + Mesh intercom not working

Stratos

15 de mayo de 2023 11:18

Hello, I tried to update my pair of Sena 30k firmware to the latest one 3.3.1. After having many issues with the update not even starting and getting error code "cannot find status {6}, with many changes I finally got it work until 20% of the update, until I get the error message "cannot find status {7}" Please let me know what is causing that problem. Also, mesh network between those 2 is not working. They don't automatically connect. Only via Bluetooth. I hope it's an updates issue and it will be solved too. Also, private mesh not working, after pressing the mesh button for 5 secs it keep beeping and doesn't even say The prompt for the Private mesh. I bought this product quite much cause I trusted the Sena company. Still I can't get it to work properly. Thanks in advance

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  Amr Khaddam

  16 de mayo de 2023 06:02

  i have the same issue after the latest update. mesh intercom is working but can't connect to any other sena users, i can't even change the channel from both app and device

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  Tom (masterX244)

  16 de mayo de 2023 06:38

  Try to downgrade to a older Firmware (there is a mirror of all versions over at archive.org: https://archive.org/download/sena_firmware_files_30K )

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  Stratos

  16 de mayo de 2023 08:57 Editado

  Hello! Thanks for your replies.
  
  Tom, i tried every version and still i got the same issue. 

  On 20% percent i get the message "Failed to update Firmware. Cannot get status {7}"
  
  1) I have windows 10 and followed the Fix for Windows 10 that sena has here. https://community.sena.com/hc/en-us/articles/360059851872-Fix-for-Windows-10
  
  2) Also, my windows are original and up to date.
  
  3) I tried to use different cables, ports and even PCs-Laptops
  
  4) I run the programm compatible with Windows 7 and administrator, as i read some fixes that worked this way.
  
  5) I tried both version of Sena bluetooth manager, V 4.3.8 - 4.4.2.
  
  6) I did Factory reset on both Devices.

  7) Check picture clean on Imgur : https://imgur.com/a/8m1tgKT
  
  8) I also updated my Sena SMH5 without any problems and it was done right away.
  

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  arjunbr

  17 de mayo de 2023 12:33

  Same issue I am not able to use mesh at all for 30K, also not able to restore to any firmware too

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  Stratos

  24 de mayo de 2023 04:57

  Guys did anyone manage to do something?

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  Stratos

  24 de mayo de 2023 04:58

  Which currentt versions you have installed now?
  Mine is V2.3.1

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  Brianbrannon

  9 de agosto de 2023 16:34

  Same problem same terrible sena customer service

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  Richard Tilton

  29 de agosto de 2023 01:22

  I have same version (cannot change it) and no Mesh, only some bluetooth and at 20% update mine says cannot get status (7)

  With this a common issue, someone at Sena should be smart enough to resolve this and help out on THEIR OWN SITE, rather than ignore us with problems !

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  Bob Smith

  10 de febrero de 2024 22:33

  I have the same problem. Tried with several computers (Windows 11, 10, 7) with the exact same result. I am so tired of this product. I spent and made my friends spend a lot of money only to have problems. Was working ok when we were all on 20s then I was the first one to upgrade to the 30k. What a mistake! Absolute piece of crap! Thank you Sena!

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  Marcanthonydorn

  17 de junio de 2024 07:19

  I had the same Problem one one of my 30k´s.

   

  But i managed to fix it, i took it apart and applied slight presure on the mesh communication chip while turnig mesh on, and it worked.

  So i resoldered the area that i supplied pressure to and now its working again without any problems.

  on my device it was a bad solder joint of the chip that caused the issue.

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