Sena SRL Mesh - problems

Maciej Fiutko

26 de junio de 2023 04:45

I do have few problems with this device: 1. When I will turn on, after phone connection is saying good bye and turning of. Why ? 2. It’s update for 1.2 avilible, but No possibility to that. from PC or Mac after 8% problem about some kind of information coming of. On Wi-Fi after 4/8 downloads its showing some mistakes. Why ? 3. Voice command not working at all from a bigining. Am I doing something wrong ?

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• Comentario oficial

  

  Alex - Sena Support

  28 de junio de 2023 18:15

  Hi Maciej!

  please create a support ticket using the link here
  
  https://www.sena.com/us-en/support/submit-ticket

  this issue needs to be looked into further.. especial if you've gone thru all the steps for troubleshooting.
  
  once the ticket has been created, please let me know the ticket number here and i will get to it asap.

   
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  Maciek

  3 de julio de 2023 21:02

  I start to hate this device. I was thinking that for this money I will get something good :( . Please let me think I'm wrong :( 

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  Maciej Fiutko

  3 de julio de 2023 21:41

  Alex , Did U recived rocker number ?

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  Maciek

  5 de julio de 2023 06:17

  Still nobody helps me :/ 

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  Maciek

  5 de julio de 2023 16:41

  still nothing ...

   

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  Maciek

  6 de julio de 2023 10:31

  another day without answer ... 

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  Erik Jonnergård

  25 de julio de 2023 13:10

  Have you got any answer yet? I do have the exact same problem with my brand new Srl mesh :(

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  Robert Bodenhamer

  29 de julio de 2023 18:09

  Hi All.  I have an SRL2 Mesh and lost voice prompts after a firmware upgrade via WiFi.  I just finished updating the firmware from 1.1.1 to 1.2 using the Sena Manager 4.4.4 using a USB cable.  The voice prompts are back.

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  Sandra Anthamatten

  13 de agosto de 2023 09:31

  I have the same problem. Nothing helped: simple reset of the device, reset to factory settings, firmware reset and update. I turn on the device, it beeps twice for connection to phone and then... good bye. Did you hear/read something from Alex or sena support?
  
  

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  Maciek

  13 de agosto de 2023 11:03

  Mine device was exchanged for a new one

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  Jeroen

  20 de agosto de 2023 18:01

  Same here. no voice command is working most of the time while standing still, let allone while riding. I have downloaded all the updates... 😖😖😖

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  Nienow Donny

  25 de febrero de 2025 04:02

  As a fellow user, I understand how frustrating device issues can be. Have you tried resetting the device or checking for interference? If you're looking for a fun distraction while troubleshooting, consider playing the Bad Parenting game—it’s a hilarious way to unwind. You might also want to reach out to customer support for assistance with the update and voice command issues. Sharing these experiences can really help us troubleshoot together!

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