Sens st1 poor range and lose the first word

Jonathan Lachapelle

19 de agosto de 2023 01:37

I have a sena 50s and my wife a sena ST1, we are using a group mesh for communication . The range is about a 100 meter before we loose communication completely. At about 50 meter it already sound like a robot. The other issue is when my wife talk, the first word does not reach me, only from the second word, so If she just respond yes, I don’t receive the answer. If I talk to her, there’s no issue at all. Please help

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  Alex - Sena Support

  25 de agosto de 2023 23:52

  Hi Jonathan Lachapelle

  Given the scenario with two different devices, troubleshooting could be a bit intricate. My suggestion is to initiate a fault reset on both devices in order to return them to a neutral state and determine if this resolves the issues.

  To perform a fault reset, follow these steps:
  1. Use a paperclip or a similar tool to gently press the reset button located on the back of each device.

  What complicates matters is that the ST1 operates exclusively as a MESH device. Consequently, we are unable to directly test BT pairing with the 50S to ascertain whether the range issue persists. While 100 meters might not seem like a significant distance in terms of mesh coverage, there are several aspects to consider. Mesh functionality excels in group settings, allowing the signals to form a "mesh" similar to a spider web, which enhances both quality and range. For interactions between just two individuals, I generally recommend BT Intercom pairing over mesh intercom, since signal strength diminishes when devices are distant from each other.

  Environmental factors also play a role. Without knowing your specific riding location and surroundings, it's possible that certain factors are introducing interference into the signal. As a rough guideline, we usually expect around 2500 meters (approximately 1.5 miles) of range in an open field.

  Could you provide further details about your riding conditions, the type of area you frequent, and any other pertinent information? If this issue potentially stems from an ST1 chipset problem, the most definitive way to determine it would involve testing in an open field at the same distance, if feasible.

  Feel free to share more information so that I can offer more precise guidance.

  Best regards,

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