firmware 4.0: Incoming call doesn't ring
I just got an SMH10 and upgraded it to firmware 4.0 before I started using it. I used it yesterday for the first time and it seemed to work perfectly except that it doesn't ring when I have an incoming phone call. I have now performed the following test cases with related results:
Test Platform:
SMH10B headset
HTC Thunderbolt phone w/Android 2.3.4, paired for HTP only
Ipod Touch w/iOS 5.1, paired for A2DP only
Cases:
- listening to music from iPod when phone call comes in. Result: does not ring (phone handset does ring), music plays uninterrupted
- listening to music from iPod, then pause music from iPod, then phone call comes in while music is not playing. Result: does not ring
- listening to music from iPod, see incoming call on phone display (or hear handset ringing), press Phone button (on SMH10). Result: call connects and conversation occurs as normal. Phone call ends and music resumes.
- listening to music from iPod, then pause music from iPod, then make outgoing phone call, converse as normal, hang up, then receive incoming call. Result: hear phone ringing through headset (as expected), press Phone button (on SMH10) to answer and converse as normal.
So, to summarize, everything about making and receiving calls works as expected EXCEPT, once I start listening to music from my iPod (even if then stop it), I will not hear my phone ringing (in the SMH10 headset) until I have stopped playing music from my iPod and then used my phone for for a call.
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I am also having this problem. Similar setup: Sena 4.0, iPod Touch 4th gen 5.1.1 Had several missed calls and simply assumed I was in the elevator or something. Turns out, SMH10 is not ringing! 0 -
Downgraded to firmware 3.3, and now it is working as it should: Incoming call fades the music, and it rings. To add to stuartv's observations: With 4.0, once music is played through the iPod, even for a moment and paused, SMH10 does not respond in anyway to incoming calls. No fading, no ringing in the background. If SMH10 is turned off and on again, it WILL ring. Once music is played, however, it will not ring again. Tried resetting to factory settings, deleting all pairing, etc. with same results. Have a pair of SMH10 and they behave exactly the same. Tried not using A2DP and HTP, but cannot reliably connect both the phone and the iPod without using those protocols. Waiting to hear back from support. 0 -
Hey, Thomas, just FYI, after I opened this issue with Sena Support, they sent me an updated firmware (that still says it's v4.0), that fixed the problem. My SMH10 works just fine now with my phone, iPod Touch, and other SMH10s...
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Thanks, Stuart, that's good to hear. I've forgotten how painfully slow intercom pairing is with 3.3. Cheers. 0 -
I am also having this problem. Similar setup: Sena 4.0, iPod Touch 4th gen 5.1.1 Had several missed calls and simply assumed I was in the elevator or something. Turns out, SMH10 is not ringing! Is attic insulation safe?
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