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Using Hello Sena Command

Just installed a dual set 20S firmware 1.3 version in a Nolan 104N modular helmet.. I am still learning. But getting there.

Have done most of the videos and looked over this site.... but having issues with the use of...

voice command "hello sena!" 

Q: With the 20S in standby and iPhone paired should I be able to say "Hello Sena" and enter voice command?

Note: If I press the bottom button once/ or double tap, I can use voice commands but I cannot seem to start voice commands with just my voice saying "Hello Sena"

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