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No sound from speakers

I just purchased a Sena 5 unit and there appears to be no sound coming from the speakers. The manual states when the unit is turned on, there should be audible tones, I do not get them.  Also, configuration options should yield voice prompts, I get none.  When I turn the unit on and then turn the dial, it seems to power the unit off!  I can only assume the unit is defective?

I emailed support 24 hours ago and have received no response.

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