I am attempting to download the device manager to my computer. I am running Windows 10 (64 bit). When I attempt to install the program, Norton Antivirus is reading it as a malicious program and not allowing it to install. Has anyone else encountered this problem?
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6 comentarios
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Lee Jennings yes having this issue now with McAfee
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Pete Preszlak Hi folks, having the same problem with trying to download Device Manager onto my desktop PC with Windows 7 64 bit. Norton Deletes it, threat name ( WS.Reputation.1
from sena.com)Sent Sena an e-mail this morning. -
Gerd Hamburger Hi, good evening, having the same problem with windows 10pro and Norton. Norton output is the same as with Pete`s one. Receiving my new 2 SPH 10 on last Friday.
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JH Having the same problems with Norton deleting the file; not impressed as I can't update my brand new SMH10r
Downloaded File senabluetoothdevicemanagerforwindows-v2.7-setup_x64.exe Threat name: WS.Reputation.1 from sena.com
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Gerd Hamburger This issue appears to be on your firewall (Norton 360) software since your security settings are high and will not allow any 3rd party software to install without you permitting it to.
You will need to access your Norton settings and permit/allow Sena software to be installed.the Support Team send me this answer, it Work well now. Thank you
This basic Google search may help you troubleshoot your antivirus software program to accept the Sena:
https://www.google.com/search?q=how+to+allow+norton+to+allow+a+program&rlz=1C1LENN_enUS441US441&oq=how+to+allow+Norton+to+&aqs=chrome.1.69i57j0l5.6306j0j4&sourceid=chrome&es_sm=122&ie=UTF-8 -
Pete Preszlak Good Mrng folks, rec'd response email from Sena support regarding this issue with fix solution.(see above post from Gerd Hamburger) Tried it and it works. Thankyou. Appreciate fast response.
Regrds
Pete
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