Newly unboxed and Housing is already cracked
I opened my 20S dual set and one unit already has a cracked housing. From the photo, you can see that the housing is not holding and the gap can be easily seen.
Inside, I can see that the mounting point is already cracked - probably from over tightening of the mounting screws at assembly.
A few of my friends who also bought the 20S has similar cracked housing at the same points.
IMG_20140716_012729.jpg
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call them and get an RMA. They are very quick in sending out a replacement. Had mine replaced due to another problem and the new one came the next day.
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Similar thing happened to me after a month's worth of usage. The front screw housing broke apart and the screw fell out. See attached photos.
Photo Sep 10, 7 21 35 PM.jpg
Photo Sep 10, 7 22 50 PM.jpg0 -
Exact same thing happened to two units. First one after a month of light usage. And 2nd -the replacement had same issue right of the box. Didn't finished installation.
Third is on its way. Suppose to be a second batch. Will see.0 -
Same thing as my original, out of the box like that. Cautious with the replacement now as I know how fragile it is.
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Please contact our Technical Support department and request an RMA to replace these headsets under our warranty service. You can submit a Help Desk request here Submit a ticket to Sena, send them an email at support@sena.com or call them at 1-866-300-1235 or (408) 300-9797.
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I'd just like to add to the mix that from the original dual pack I purchased until now I have been through 6 head units - 3 of which have had the cracked housing issue.
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