iPhone app not working like it should

Comentarios

28 comentarios

  • Stephen Powell
    Stephen Powell

    I would also like to know this answer.

    0
  • Sena
    Sena

    When this happens, you can double tap the iPhone's Home button and swipe up on the Sena Smartphone App to "kill" and then restart the app so that it will connect to the 20S correctly.

    0
  • emjacek
    emjacek

    It doesn't connect after killing the app while the headset is properly connected :( It does play music over BT, the app doesn't see the device.

     

    Any other advices?

    0
  • emjacek
    emjacek

    Newest version of soft installed...

     

    0
  • Sena
    Sena

    @emjacek: Perform a Factory Reset on your headset (refer to the User's Guide) then remove it from the list of devices in the Bluetooth menu on your phone. Power off the phone then power it back on. Pair your headset to your phone again using the Mobile Phone Pairing method. Start the Sena Smartphone App again to see if it will properly connect to your headset.

    0
  • Rick Rogers
    Rick Rogers
    Same thing happening to me. Did a factory reset and re-pair as specified above. Same problem. Device is paired. All functions work. App says "please pair your iPhone" when I try to access settings. Dead in the water here.
    0
  • William White
    William White

    Same thing here. Software updates, factory reset, my sena app still doesn't see the headset. LAME.

    1
  • Jean-Philippe Jalbert
    Jean-Philippe Jalbert

    Same problem for me did hard reset and still not working. Any solution I have Sena 10R ??? 

    0
  • Sena
    Sena

    Uninstall the Sena Smartphone App to completely remove it from your phone and re-download it from the Apple App store.

    0
  • Andrew Shields
    Andrew Shields

    Same here very frustrating. I Work in IT and i have carried out all relevant troubleshooting possible from and end user perspective. Uninstalled app, Complete factory reset of sena, unpair iphone and redo all... still doesn't work. 

    0
  • Johanlandsberg
    Johanlandsberg

    Just bought a SMH10R and looks like i have the same problem. Not connecting to the Iphone mobile app. IT IS CONNECTED via Bluetooth. looks like this problem is coming a long way when reading the notes above and it seems that Sena can not provide the answers to the problem at hand. Will there be a solution soon?? 

    0
  • Robert Davies
    Robert Davies

    I have the same problem with a 10C. Is there a solution to this yet?

    0
  • beans
    beans

    The Sena Smartphone App only works with the Sena 20S, 10S, 10C, 10U, and 10R.

    Compatibility: Requires iOS 7.0 or later.

    You should try to restart your iPhone. To restart your iPhone hold down the Home button and at the same time hold don the power button until you see the Apple logo appear on the screen. Now you can let go of the buttons and let your device complete its start sequence.

     

    0
  • Robert Davies
    Robert Davies

    Still no joy. Awaiting further advice from Sena support.

    0
  • Robert Davies
    Robert Davies

    Sena support have given up on me and told me to return the unit. This is sheer frustration. I can't believe that this is a hardware problem, especially when it would seem that many others have experienced the same app connection issue.

     

    0
  • Alex Anne
    Alex Anne

     

    Power off the phone then power it back on. try your receiver to your phone once more victimization the movable Pairing methodology. begin the Sena Smartphone App once more to visualize if it'll properly connect with your receiver.

    0
  • Larry Lamonday
    Larry Lamonday

    Just bought a SMH10R and looks like I have the same problem. Not connecting to the mobile app (Samsung) IT IS CONNECTED via Bluetooth.It looks like this problem is coming a long way  Will there be a solution soon?? 

    0
  • Robert Davies
    Robert Davies

    I took my Sena 10C with this problem to the Australian distributor in Perth who was very helpful. She couldn't get the unit to communicate with the Apple app despite multiple manoeuvres and ultimately swapped the unit for a new one that would work.

     

    0
  • Torbjørn Mosling
    Torbjørn Mosling

    Still not working on Sena S20

    0
  • Herschel Elkins
    Herschel Elkins

    I have the same issue. The exact message I receive from the APP is Connection Failure. Your app needs to restart.

    When will this be fixed Sena???????

    0
  • Tobythetitan
    Tobythetitan
    I recently purchased a 20. Music works most of the time, navigation from phone works, NO phone (call) stuff works. Speed dial, answering, nothing works. I've factory reset my Sena, uploaded current firmware, current app, etc. it's not working. Sean's response to me was, "You have to save the number first before you can use the speed dial." Yup, did that- the same way my brother with his Sena 20 and his Android did it. His works. He called me today while we were on a bike ride together- I couldn't answer it.
    0
  • Diabolic
    Diabolic

    For everyone with an SMH10, SMH5, or SMH10R on here having problems, I'm pretty sure the reason is simply because the app is not compatible with those devices. I believe some of you are confusing the 10R with the SMH10R.

    0
  • Tillman
    Tillman

    I fixed the problem on my headset.  I initially set up my phone, then downloaded the app.  Would not connect on the app.  So, after many tries, I figured out the issue.  This must be done in order for this to work.

    1.  Headset is not paired, is disconnected from iPhone and MUST "forget this connection"   start clean.

    2.  Register online with user name and password

    3.  Download app (not prism app as that is for the camera I learned)

    4. Turn on app

    5.  Log into App using username created on the SENA website)

    6.  Navigate to bluetooth setting on iPhone

    7.  Turn on headset, press phone button 5 seconds for pairing (20s model)

    8.  Select Sena 20S ver 1.6 (or update headset)

    9.  Navigate back to app and I found the app working and no more crazy message about connecting to the phone on the app !

    -1
  • wilanin dwenn
    wilanin dwenn

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    0
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    Suresh Singh

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    0
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    Aaradhya

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    0
  • Christopher Hamm
    Christopher Hamm

    Problem solved!
    Go to “settings”
    Then scroll down to “Sena Utility”
    Select it and make sure “Bluetooth” is enabled.
    For some bizarre reason either Sena or Apple decided to deselect Bluetooth…… uggh! Why do they constantly make thing more difficult with each update.

    0
  • Gerrie
    Gerrie

    Having the same issue on SMH5-FM., v3 Firmware. All APPS on Iphone 11 seem to not want to connect to the device although I can also play music and make calls as expected. Above "Bluetooth" enabled as Christopher suggested, so that is not my issue. 

    0

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