Sena I love you, but your making it difficult!
I have been a long time Sena customer and recently got the 20s. I was so excited when I read about the device and the new technology it brought to the user.
I installed the device on my helmet, had a little issues with paring (seems the direction booklet is never right haha) but soon was on the road listening to my music. The speakers are 10x better than my SMH10 and I love the sleek profile.
Then I started testing the functions of the device...... (insert sad music here)
The main reason why I upgraded was the FM radio function...... Fail :( So much static that I could not listen to the station. I was very understandable since this is such a small unit, so then I rode into downtown Baltimore, right up to the radio station, still nothing but static. Also please tell me why I have to listen to the voice tell me my radio station and preset every time I switch back to FM from a phone call or intercom etc.
Music Sharing. I have my girlfriend on the back all the time and she has a SMH10 and we share music. I pair our headsets and assume that starting music sharing would be the same as on the SMH10... I was wrong. So I watched the youtube video on music sharing that they provide... please tell me why in the video they say to start playing music and the guy has to hit play on his iPhone?? What happened to just holding down the jog dial for two seconds? Maybe that still works, maybe not, just found that strange since I have a SENA so I am HANDSFREE. Then you have to hold down the jog dial for three seconds (so they say) but it is much longer, until you hear 3 beeps and the voice says "music sharing on". So what happened when I did this? Static play back in my headset, no music in the SMH10. grrrrr. So now I have to pull out my Sena from my helmet, reinstall the SMH10 just to go for a ride. Did any one at Sena test music sharing before releasing this product???????
Double tap feature: Yea this is worthless on my device. It works when it wants to, at times I have to tap the device hard, at other times looking over my shoulder twice will set it off.
Sena app. I have messed with this a little but not in depth. The one thing I will say that annoys me is: If I already have my Sena on and decide to turn on Bluetooth on my phone, the headset will pair instantly which is awesome, but open the app at it says I am not connected to a device. The only time I can get the app to work is if my phone is connected right when I turn on the device.
So enough with all my concerns which I know people are talking about on this site. I contacted Sena and they said that they would send me out a replacement unit along with pay to ship back my device to them! That is great customer service Sena thank you! But..... here I am, over a week and my replacement unit has not been shipped, and I am sitting here with a device that does half of what it claimed to do. This is very frustrating Sena. Trust me, I understand dealing with bugs as you release a new product, but all the issues I listed above are not new, people have been telling you about these since you first released the product. Some of these issues I am blown away by the fact that they made it past testing without anyone having the same issues.
Please fix this Sena. I really love your products but you are making it hard.
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Hi Pat,
Sorry about the delay in your replacement. It will ship out today.
Regarding the music sharing with the SMH10, this is currently not supported.
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Is the 20s going to be able to share music with the SMH10 in the future with a firmware update or is this new device never going to be able to preform that task? I think this is a important function of the device that many of us often and Sena needs to be clear if this function will be available in the near future. No where that I have seen yet on the website for the 20s or in the manual that came with my device does it state that you can only share music with another 20s. If this function will not become available then there is no reason for me to own this device. Granted the FM radio function is nice but I would request to return the 20s if music sharing with another SENA device like the SMH10 will never be possible.
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Was there any update on this subject? i am still having problems with my 20s, What made them send you a new one? was it defective? Mine is doing the exact same thing yours was doing.
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I tried Music Sharing between a 20S (v1.4.1) and SMH5. Still not supported between different models. Haven't tried v1.5 firmware yet. Posted a new thread (link below) specifically for that issue (more descriptive title) and cross-referenced it with this one under "feature requests." Vote it up if you care!
http://support.sena.com/entries/106436176-Music-Sharing-with-Other-Sena-Models0 -
Update:
Firmware v1.5 for 20S should allow music sharing across non-20S Sena models. But my tests and Bruno's show that the SMH5-FM can host to 20S but not the other way around. Not sure about the SMH10 series.
http://support.sena.com/entries/49215010-Music-Sharing-does-not-work?page=1#post_27681756
The other issue with Music Sharing and Audio Multitasking is to ensure that your 20S antenna must be popped up. It makes a huge difference.0 -
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