Why did my 20S microphone quit working?

The microphone on my 20S stopped working one day.  It was not dropped or mishandled; it was working one day, and the next, it was not.  I am able to listen to music, receive  calls, and hear the audio from the calls, but the person on the other line cannot hear my voice.  I have updated to the latest firmware, and it didn't fix the problem.  Please help! --Thanks, Eric in SoCal

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