Unable to simultaneously enable audio multitasking and HD intercom on SRL3 headset despite this working fine on SRL2
Am I missing something here?
On the SRL3 headset for the Shoei Neotec 3, the software in both Sena's mobile and desktop apps does not allow me to enable audio multitasking and HD intercom at the same time. Turning one of them on invariably and automatically turns the other one off — it's not possible to have them both enabled at the same time.
However, the same app does allow, and always has allowed, having HD intercom audio simultaneously enabled with audio multitasking on the older SRL2 headset for the Shoei Neotec 2. I've had HD intercom audio enabled simultaneously with audio multitasking on that older headset, with no issues, for five years.
Unless I really am missing some setting that's obvious to everyone else but me, this means that on Sena's newest and most expensive Shoei-compatible headset, I have to choose between having good quality intercom audio or being able to listen to music and intercom at the same time — I cannot do both. This is an enormous step backward in functionality from the older SRL2 headset, which allowed me to have HD intercom audio and audio multitasking for things like music, GPS directions, etc.
If Sena has disabled this functionality on the SRL3 headset deliberately, it's completely unacceptable. Their much cheaper and much older SRL2 was able to have HD audio and audio multitasking enabled without any problems, so I have no idea why the SRL3 can't do it.
Had I known the SRL3 headset no longer offered this functionality, I would not have purchased it.
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Sena support emailed me the following response:
“To answer your question,
“The SRL2 has two Bluetooth chips, which enables the device to be able to do eight-way Bluetooth Intercom. When a Two-way Bluetooth Intercom Conversation is being held, the SRL2 is able to dedicate one chip to HD Intercom/Intercom Quality and the other to Bluetooth Audio Multitasking/Audio processing.
“On the other hand, the SRL3 has only 1 Bluetooth Chip and 1 Mesh Chip. Meaning that, all Bluetooth Intercom Functions are processed on one chip and the Mesh Chip is unable to assist as it is only for Mesh Intercom. This also applies to our other single Bluetooth Chip devices and is not just limited to the SRL3.”So basically anyone who has an SRL3 and rides with someone who has an SRL2 or older is out of luck if they want to have full quality comms and be able to simultaneously listen to music, GPS directions, etc.
This is a significant and unacceptable downgrade to the SRL product line. It basically means anyone with an SRL3 can’t communicate at full audio quality and simultaneously use any other audio features unless they communicate with another comms system with a mesh setup.
Sena didn’t make this feature downgrade on the SRL3 clear at all in any of its marketing or support material, and if my partner and I had known the SRL3 didn’t offer the same capabilities that earlier, cheaper Sena kits offered, we would not have bought the SRL3.
This situation has severely impacted our ability to communicate with one another while riding, and as a result we are unlikely to purchase any Sena products in the future.
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- Ensure that your SRL3 headset has the latest firmware installed. Manufacturers often release firmware updates to address bugs and improve functionality. Check the manufacturer's website or contact their support for instructions for magic show san jose on updating your headset's firmware.
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Hi Chris, only found this forum because I have exactly the same issue and you’re correct it’s not good enough. My wife & I have just got back from an overnight stop 2-4 hours each way and I’ve tried every setting I can see on the Sena app and the bike (Honda Goldwing 2022). Today we got the intercom working with music from the bike not Apple CarPlay BUT despite having the VOX sensitivity set at its lowest anywhere above 15 mph the music was cut despite us not speaking and I continually get wind noise (crackling) through my headset despite my wife & I having exactly the same helmets with visors closed and chin flap in position, it is so frustrating! If you have any info that I may have missed I would be grateful for that info. In the meantime I will be contacting Sena customer services again to see if they can help. Cheers, Mark Hyde.
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