SENA SRL3 PROBLEMS AND RATING IT AS A REALLY BAD DEVICE
I have been writing the problems with the horrible Device called SRL3, speccially with the horrendus voice comands and the lack of it.
SRL2 was good with "Hey Sena what can I say", Hey Sena Speed Dial #1 or #2 or #3".
This SRL3 does no have this, and to call our 3 pre-memorized numbers allowed (speedial), you have to take your hands from the handle bar, wich is the most STUPID and DANGEROUS thing imagined by the "Great Engineers" from this enterprise (if you can call that to this companie).
Go Pro commands are hillaryous. The english lady can not understand Stop Recording or Start Recording. I understand why, both star with ST, but unfortunelly the "Great Engineers" from Sena, didn´t realize that, and even worst they have not tried their own device TO CHECK IF EVERYTHING WAS OK BEFORE SALES.
Do they car about what clients say ????? Of course not, they just don't care, because they are asssociated with a great helmet SHOEI NEOTEC 3, and therefore sales are easy.
I started already writting to SHOEI denuntiating this type of unsolved problems, because this device is going to damage the sales on SHOEI Helmets. For me this was the last SHOEI. I don't want to buy a helmet with asbuilt space for communications and then buy a Cardo to locate outside the helmet.
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More. With the software Sena Device Manager you can connect de VOX special itens and creations (2, I believe) of this "wonderful" sena SRL3. The problem is if you connect this, you will spend all the time listening "INTERCOM FOUND. TRY AGAIN LATER" every 5 seconds of your trip, until you get crazy or until you have a accident because you can not support that voice anymore. BRAVO SENA, BRAVO SENA. Never saw anything so stupid. To creat a device with several "innovations", but forgetting to say that they really need to be disconnnected because they are not well engineered or even thought. AGAIN, SHOEI, BE CAREFUL WITH THE PARTNERS YOU CHOOSE.
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Dear Pedro,
Thank you for sharing your detailed feedback about the SRL3. I’m truly sorry to hear about your frustration with the device and your experience with its functionality. We understand how important reliable, safe, and user-friendly communication systems are, especially when paired with premium helmets like the Shoei Neotec 3.
Allow me to address some of your points and offer potential solutions:
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Voice Command Limitations:
- You're absolutely right that the voice command experience has changed compared to the SRL2. The absence of hands-free speed-dial commands is indeed a notable difference, and we understand how critical this feature is for safety and convenience. While current firmware does not support these commands, your feedback has been noted and will be forwarded to our development team for consideration in future updates.
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GoPro Voice Commands:
- Difficulties with commands like “Stop Recording” or “Start Recording” can be caused by background noise or voice recognition sensitivity. To improve recognition, ensure:
- The microphone placement is optimal and not obstructed.
- Background noise is minimized when giving commands.
- That said, we acknowledge your concerns about recognition accuracy and will escalate this to our engineering team for review.
- Difficulties with commands like “Stop Recording” or “Start Recording” can be caused by background noise or voice recognition sensitivity. To improve recognition, ensure:
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VOX and Intercom Alerts:
- The repeated “Intercom Found. Try Again Later” message you’ve experienced is indeed frustrating. This issue may be related to specific settings or firmware versions. As a temporary workaround:
- Disable the VOX feature in the Sena Device Manager.
- Ensure your SRL3 is updated to the latest firmware version, as updates often address such bugs.
- The repeated “Intercom Found. Try Again Later” message you’ve experienced is indeed frustrating. This issue may be related to specific settings or firmware versions. As a temporary workaround:
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Partnership with Shoei:
- We value our collaboration with Shoei and recognize the trust customers place in both brands. We aim to ensure that our products enhance the helmet’s functionality, not detract from it. Your concerns will be shared with our team and our partners at Shoei to ensure continuous improvement.
We deeply regret any inconvenience or dissatisfaction you’ve experienced. Your feedback is invaluable to us, and we’re committed to addressing these issues to improve both the device and the user experience.
To help resolve some of the immediate challenges, please reach out to our technical support team. We’re here to assist you in optimizing your device and addressing any setup issues.
Thank you for your patience and for taking the time to share your insights.
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What a rediculous response. This thing is so buggy, Sena should be ashamed. Shoei is the only reason anyone has bought this garbage,
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Bonjour,
Shoei ne mérite pas ces intercoms bancales de Sena, une pétition sur les réseaux sociaux est en cours de création chez Shoei pour le retrait de Sena.
Mise à jour impossible en WiFi et sur W11, uniquement sur W10 (qui va bientôt devenir obsolète) IMPENSABLE !
Les commandes "hey sena" fonctionnent aléatoirement, échec intercom si le second intercom (50S) n'est pas allumé.
Pour un premier intercom, c'est loupé !
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Similar experience. Purchased a new Neotec3 together with SRL3 last week.
Updated firmware and all preliminary requirements.
Then started testing voice commands…
Only one that usually works is the battery check. Sometimes the music start. Rarely any volume settings or stopping music. And never able to answer calls.
Incredibly disappointed.
And all ‘online’ suggestions useless considering if instead use ‘Hey Siri’ then everything works fine. But that doesn’t help whatsoever with communication tasks (mesh or intercom). So back to using buttons (which wanted to avoid). Since Siri works, obviously the mic and circuits etc all good. Which leaves either the voice recognition software or firmware/chip as reasons.
Whatever the case, the QA staff should have caught such basic issues. And as someone who managed a global QA team for many years, this is embarrassing.
Hopefully software since if hardware, no way would I fork out another 350 USD and take the risk again.0
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