N03 Outrush-R
i can not update helmet intercom. device manager can not find it
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Hey Ali,
It sounds like you're having trouble updating your Sena Outrush-R (N03) helmet intercom because Device Manager cannot find the device. Let's go through some troubleshooting steps to help you resolve this issue:
1. Check the ConnectionEnsure the Helmet is Powered On: Make sure the Outrush-R is turned on before trying to connect to Device Manager.
Use a Different USB Cable: Sometimes, the issue can be with the USB cable itself. Try using a different USB cable that you know is working properly.
Try a Different USB Port: If you're using a laptop or PC, try plugging the helmet into a different USB port to see if the issue persists.
2. Device Manager Version
Update Device Manager: Ensure that you’re using the latest version of Sena Device Manager. Sometimes, older versions may have issues detecting newer devices.
Go to the Sena website and download the latest version of the Device Manager.
3. Bluetooth Connection
Disconnect from Bluetooth: If the helmet is connected to your phone or another Bluetooth device, it could prevent the Sena Device Manager from detecting it. Disconnect any active Bluetooth connections and try again.
4. Restart the Device Manager
Restart the Device Manager: Close the Device Manager, restart it, and attempt to connect the helmet again.
5. Try a Different Computer
Test on Another Computer: If possible, try using Device Manager on a different computer. This will help rule out any computer-specific issues, such as software or driver conflicts.
6. Firmware Update Process
Manual Firmware Update: If Device Manager continues to fail, you may be able to update the firmware manually by following the instructions on the Sena support site for the Outrush-R helmet. This might involve downloading the firmware file and transferring it directly to the device.
7. Contact Support
If none of these steps work, consider reaching out to Sena support for assistance. There may be an issue with your specific device that requires professional help.
Summary:
To resolve the issue with Sena Device Manager not detecting the Outrush-R, ensure your helmet is powered on, use a different USB cable or port, update Device Manager, and disconnect any Bluetooth connections. If that doesn't work, consider trying a different computer or manually updating the firmware.
Let me know if you need further assistance or have any questions!0
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