10S cannot connect to server using device manager for mac to update firmware

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7 comentarios

  • James Wonder
    James Wonder

    I am also having this issue, any fix?

     

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  • Ken Kimari
    Ken Kimari

    Using the most current device manager?  They often update this when new firmware comes out

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  • Coachlinnea
    Coachlinnea

    Different model but same issue.

    I am trying to check my SC10U (Schuberth 10U model) and also cannot get it to connect through the most current version of Device Manager on my Mac. 

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  • Ken Kimari
    Ken Kimari

    This was from Sena on a previous post regarding the 10U model.  Hope this helps.

    Avatar
    Sena Marketing

    The 10U for the Schuberth C3/C3 Pro and the SC10U are two different products.

     

    The firmware updates for these products are specific to those models of headsets so updates for the 10U for Schuberth C3/C3 Pro cannot be installed onto the SC10U and vice versa.

     

    Firmware updates for SC10U need to be installed using the Schuberth Device Manager that has been supplied to Schuberth here: http://oemsena.com/oem-schuberth/. They cannot be installed using the Sena Device Manager that can be downloaded from sena.com.

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  • Mary Kay
    Mary Kay

    Same problem. I have tried everything to update the firmware for the 10S. I have new USB cables, have tried every port, every sequence of plugging in and sequencing, restarting, etc. No device recognition. Super frustrating. Cannot now communicate with my riding partner.

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  • vthompsonsi
    vthompsonsi

    Make certain the Sena is off when you connect to your computer using your USB cables. Open the firmware and hit next when you get to step 2, hold the phone button down for seven seconds and then hit next. The firmware will automatically update.

     

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  • Lucas de Jong
    Lucas de Jong

    'Make certain the Sena is off when you connect to your computer using your USB cables. Open the firmware and hit next when you get to step 2, hold the phone button down for seven seconds and then hit next. The firmware will automatically update.'

    Unfortunately this procedure does not work as the device manager continues to say 'Failed to recognise device. Cannot open USB [1][N]'

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