I just updated to IOS 13 and immediately have an issue. Is sena updating firmware of the app to work and when will this happen?
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Jrbguy I just spoke with Sena Support about the same issue. According to them, "As per our upper management, we are currently experiencing issues with apple ios 13 and is currently developing a firmware to correct this issue." I guess we'll have to wait and see.....
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RoadGlide I just purchased the H-D 30K and updated my iPhone to IOS 13 at the same time. I thought the problem was with the H-D unit. The app didn't have any functions. It doesn't show the installed firmware or any configuration settings like you see in the Sena videos. The only thing I was able to do is download the user guide.
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Jazzup I am new to Sena and very disappointed in their tech. All IOS developers get betas of new OS versions to update their apps. You don't wait until an OS is released to start working on a fix.
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Mauricio Bravo I am also very disappointed at SENA, at the price tag of the 30K this should be a flowless device. Not even close. Please fix the IOS 13 issue.
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Jrbguy I continue to get email correspondence from Sena Tech Support stating that there is a problem with connectivity between Sena products and iOS 13. I’m very aware of the issues Sena as I spoke to one of your Support staff and fist notified them of the issue before they caught it. Our biggest question and concern seems to be, Are you going to issue a new firmware update for the devices soon or will we need to seek further assistance with a refund on the product?
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edboner @jrbguy I did the same thing. Originally, I called when using a beta version and that concern never came up. The support staff continually assured me the reset or some other issue was the problem. I just want to know the issues are being handled and have some ETA on a solution...
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Kenny Chew I tested my 10S & 30K the last 2 days with the 13.1.1 update & they both work now with Siri. I have an iPhoneX. However the phone app still won't work till a firmware update is released.
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Roberthp I have a 10b that was working flawlessly until ios13. Spoke to an idiot in chat support who couldn’t answer a straight question about when or if the smh-10b would be upgraded. Kept evading.
In looking at the firmware update page, only the 10c from that family is updated (and of course newer or other families), so I guess I’m screwed. It’s basic functionality, but apparently Sena doesn’t want to invest in that product, even though they are still selling it....
Never used the iPhone app, never needed it. Just need it to connect to my phone (it does), and allow me to use Siri voice commands. Basic calling and answer functions work fine from the jog dial, but no more voice commands it would seem.
I really don’t want to upgrade to another 300 dollar product that will be abandoned (aka Motorola and Lenovo), so I guess I’ll just abandon the product line first. How unfortunate.
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Sena Marketing Hi everyone. A firmware update for all of our Bluetooth 4.1 products are currently available which improves the support the iOS 13 version of our smartphone apps. Please update your headset through the Sena Device Manager.
https://www.sena.com/community/news/sena-releases-firmware-updates-to-support-ios-13
@Roberthp The SMH10 is not compatible with the Sena Utility App because that headset does not use Bluetooth 4.0 or higher so it is not able to be updated to support iOS 13.
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Roberthp The utility app and the support for iOS 13 and Bluetooth 4 are unrelated. iOS 13 doesn’t require Bluetooth 4, and there is another desktop utility sena makes for updating the firmware on the smh-10. Sena just needs to release the updated firmware. That’s it. Tying the mobile app to the smh-10 device is a smokescreen.
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Sena Marketing @Roberthp You are correct that iOS 13 doesn't require Bluetooth 4.0, but Bluetooth 4.0 added BLE (Bluetooth Low Energy) technology which is required on all Sena headsets in order to be used with the Sena Utility App. The SMH10 doesn't have this technology because it uses Bluetooth 3.0 so it is not compatible with the Sena Utility App. The SMH10 is only compatible with the Sena RideConnected App as that app can be used with all Sena Bluetooth headsets.
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Roberthp The mobile app is irrelevant, as is bluetooth ble, I've never used the app in my life, it's never been needed. The issue is voice commands with Siri, which should work irrespective of the presence of the app. Pressing the dial button activates Siri. Siri still activated but now doesn't properly evaluate voice commands. The app won't change that as the commands aren't parsed by the app prior to going to Siri. And Bluetooth 4.0 BLE also doesn't affect this functionality because it was ratified in 2010. It has nothing to do with Bluetooth or the app.
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Sena Marketing @Roberthp You can retrain Siri to recognize your voice while your iPhone is connected to your SMH10 so that it can properly understand your commands whenever you hit the Phone Button on the headset.
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simaocardoso Hello,
I have the exact same problem as Roberthp describes. iphone 6s, ios 13.1.2, sena 20s on v2.0.1.
When I try to talk to siri via sena 20s nothing is parsed.
Please can you elaborate on what you mean by "retrain Siri"?
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Ken Kimari Would suggest you do this while paired to the headset and use the headset mic to train.
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Ken Kimari a quick google search on how to retrain siri will show you how
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simaocardoso Hello Ken Kimari
Thank you for your prompt response.
I followed your instructions and I can now talk to siri through my sena 20s.
Thank you.
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Stuartpike1 I tried retraining and it seemed to accept it all. But even still, when I try to get Siri to respond to a voice command it says, "I'm on it" then after a pause it says "Working on that." And again after a pause it finally says, "I'm sorry, I'm having trouble with the connection" and closes.I have the SMH10EV
It will still let me take a call, saying "Hello" but won't let me into navigation or anything else needing a Siri command. What do I do? SENA, over to you.
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Ken Kimari Stuartpike1 - I've had that issue occasionally. It's always been a Siri problem not sena. Bad/poor network connection with the phone generally. There are numerous solutions if you search the internet.
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njsunderland Try resetting your iPhone under General / Settings / Reset. Then unpair / repair the headset again.
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Kyu JUNG I have HD 30K, still my application manager stays @ v2.1
Any plans to help all HD SENAs to work properly with iOS13?
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Stuartpike1 njsunderland. Thanks, I tried resetting the iPhone and then unpairing and repairing the device. It worked for most of two days. Now back to poor connection. Perhaps I just need to do this every other day or so. I wish it would work properly as it has for well over a year until this last month :/
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Sena Marketing Kyu JUNG We are currently working with Harley-Davidson on providing a firmware update for all of their Boom! Audio Bluetooth products. A firmware update for the Boom! Audio 30K add in iOS 13 support should be coming soon.
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Greg Jarvis will there be a firmware update for the SMH10? I agree with the above comments that it "shouldn't be this hard" or is SENA just trying to get us to scrap our older, perfectly functioning units and buy new? Very disappointing for a product that has worked well for many years.
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Sena Marketing Greg Jarvis The SMH10 isn't compatible with any of our smartphone apps because it doesn't use Bluetooth 4.1 so it won't get the same firmware update as our Bluetooth 4.1 products did.
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Greg Jarvis whats the app got to do w/ bluetooth & the SMH 10?
as mentioned earlier:
The mobile app is irrelevant, as is bluetooth ble, I've never used the app in my life, it's never been needed. The issue is voice commands with Siri, which should work irrespective of the presence of the app. Pressing the dial button activates Siri. Siri still activated but now doesn't properly evaluate voice commands. The app won't change that as the commands aren't parsed by the app prior to going to Siri. And Bluetooth 4.0 BLE also doesn't affect this functionality because it was ratified in 2010. It has nothing to do with Bluetooth or the app.
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Sena Marketing @Greg Jarvis You are correct about using Siri on the SMH10 having nothing to do any of Sena's smartphone apps. As this thread is about providing a firmware update to improve the compatibility with iOS 13, that is what we thought your post was about. The same goes for Roberthp's initial post. The SMH10 uses the Headset Profile (HSP) to send a signal to the iPhone by tapping the Phone Button once to activate Siri no matter which version of iOS an iPhone is using. If Siri was recognizing voice commands through the SMH10 before updating to iOS 13 then something was changed on the iPhone and not on the SMH10. If that is the case then it is recommended to 1) re-train Siri 2) perform a hard reset on the iPhone 3) update the firmware on the SMH10 to the latest version or 4) perform a Factory Reset on the SMH10 and re-pair it back to the iPhone.
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Ken Kimari I agree with marketing here. Major iOS updates as 13 is often cause some wonky stuff with respect to settings - especially Siri. Retraining Siri with your SMH10 connected to the phone and using the headset microphone should solve the problem. Look up retrain Siri on the web and you will find how to do it.
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Colin hall My sena 20s has stopped working after updating my iPhone to iOS iOS 13.
i have the latest firmware from sena.
1) are you aware of the problems ?
2) do you understand what the problem is ?
3) do you know how to fix the issue ?
4) Are you working on a fix ?
5) when is the estimated date for a fix to be released ?
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