My friends and I left Sena over 3 years ago because of continued issues.
The main aggravating 20S issues were:
Shuts off randomly, leaving the user thinking that simply no one is talking.
Clicking-Popping-Drumbeat when 3 or more users in communication.
No music when 3 or more in communication.
There were many more issues. The five of us finally gave up and went to Cardo Scala. What a relief. And the Scala DMC was brand new and worked wonderfully!
Well, We all have Harleys and can't use our PackTalks with the WHIM/BoomBox. So many cool features with the BoomBox and we can't use them! Harley partnered with Sena,leaving what we felt was a superior product, Scala PackTalk out.
But there's no way I'll give up the performance of the Scala PackTalk and go back to the same old Sena issues.
So my question to the community is: Has Sena fixed all those aggravating issues? What is the consensus?
And a question for Sena: Will the new (2020) Sena 50S be compatible with the Harley Davidson WHIM? That's the biggie that would get me to change back to Sena.
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It 's been 3 weeks or more and no comments or answers. Anyone?
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Hi Ken
I run a trike tour company here in Sydney Australia. I use the Sena S20S and 10S units for my passengers.
To date the 20S works very well and I don't have any of the issues that you mention when I have it paired to the 2 10S units used by my clients.
That being said, SENA's claim of range for the units is a down and out lie as I have tested them and you will not get the stated range that sena claim. It is BS.
Also, the tech support that sena provide us all but useless. I believe that sena have farmed their tech support out to another company. I have better luck in contacting the local Australian importer as they know more than sena's tech support will know in a month of Sundays.
It is a shame as sena have a good product but it let down by their BS claims and hopeless tech support. If I didn't have so much invested in the units mentioned above and the numerous helmets mounts then I too would jump ship and go to Scala.
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How I wished I'd read this post before.
Sena 20s, absolute rubbish, sadly bought a double pack so doubled the loss.
Can't sell them as they don't work:-) I guess prospective buyers don't look at the support pages, maybe they will and read this. I'd strongly urge you to reconsider and look elsewhere, these are not fit for purpose. One of those rare times when spending more is not a good idea.
mic system stopped working on one, and then the other. This after various other dramas. It's not the cables or the base plate, it's the unit.
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