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Windows 10 and MacOS 10.14.4 Do Not Recognize 30K At All

As numerous others have posted, I cannot update the firmware on my 30K unit. I have not been able to get the unit to be recognized by a PC, at all. I have tried Windows 10, latest build, and MacOS 10.14.4. I tried the unsigned driver thing, but in Windows I don't even get the device recognition noise and nothing shows up in Device Manager.

At this point, I have contacted customer support who is trying to recreate the issue, but I'm wondering if anyone has experienced this and what they did to fix it?

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