Hello there.
I bought a new Sena 50S.
After installation, the sena app on my android phone showed 42% battery level. While the battery was at this level, I go out with my motorcycle to test the device. And in about 2(!) hours the device was turned off. I'm trying to charge it with the included type-c cable but the device is not charging?
(I tested it with original iphone&xiaomi 5v charging adapters)
Device is works when it is plugged in, but it constantly gives an audible "low battery" sound and the device turns off as soon as I disconnect the cable. I've tried it for nearly 3 hours and the result is the same. I can connect to my computer with the same cables.
Than update the firmware but nothing has changed.
It is very sad to have such a problem in such a high-end product.
I'm going to call the retailer where I bought this device tomorrow, I'll see how we'll fix this problem.
I'll update here if we can fix the problem in another way.
Fecha
Votos
5 comentarios
-
Chris Hey I think sena had a bad batch of batteries. Update the unit and do a factory reset and a fault reset. When you update, go into the app and update the wireless dongle first, it might just do both at that point.
After resests if you still have issues contact sena and they will send you a good unit. If you go thru retail you might get a bad battery again.
After the return and replacement my 50 s lasts forever like my 20s.
-
Jonathan Kinsey MY Wife & I each have a Sena 50S, I did a firmware upgrade a few days ago to the latest v 1.0.8, since then, my voice cuts out on my wife's unit, and the battery also drains after around 2 hours. this has happened 3 times now. I have just tried the Fault Reset, lets se if that makes a difference
-
Ekrem Girgin Thank you for your answers.
But when I couldn't solve the problem in any way, I sent it back to where I purchased it. They also confirmed that the device was defective and sent me a new product. The interesting thing is, they said they had never seen such a problem with a new product before.
I am very happy with the new Sena 50S right now :) -
Ian Hargreaves I had the same issue!
Very frustrating. Unit returned and just received the replacement today. Will test soon.
Interestingly the new unit has firmware 1.09 - which isn't available yet apparently?
-
Leo Chen I had a battery issue with my Sena 50S as well. If your unit is within warranty, Sena will replace it. However if it is out of warranty you can replace the battery yourself if you are inclined to. Here's a video I made on the steps: https://youtu.be/uZQLlKiCcDM
Iniciar sesión para dejar un comentario.