Siri not working / cancels out right after starting

I have an iPhone XS and have been using Siri successfully with a variety of bluetooth headsets. Siri works fine with all other headsets and stand alone But I can't seem to get it to work with my newest bluetooth device - a SENA 50S. The 50S accepts voice commands via "Hey Sena", "Hey Siri" and "Hey Google". The "Hey Sena" commands work well. But when I say "Hey Siri" she starts up with two tones and then, before I can get another word out, immediately shuts down with two tones. I have reached out to Sena for assistance but I thought someone here may have already encountered this and have a solution.

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