30K connection fails, even with iOS app
I bought a pair of 30Ks in November ov 2017 - my friend has since left town but I was able to connect mine with other Sena owners - until lately.
Six months back, one friend bought a Cycle Gear Bilt helmet with built in BlueTooth, which is OEM'ed by Sena. He and I were able to pair the two and that was fine - until the last couple of months.
Another pair of pals bought 10cs, and there too I was able to pair with them - initially.
But lately, attempting to connect fails - even holding the button to go into to pairing mode does not find the other units. For the past month or so, I discovered that the 30K iOS app on my iPhone would link to my 30K, and then I could see both 10c's or the Bilt helmet as possible connections and that would work. Now, however, the iOS app itself seems to refuse to connect to the iPhone! It stupidly mentions I should connect the 30K to the iPhone while the iPhone shows it as already connected. And, by the bye, I can take calls and listen to the iPhone music - so obviously on one level the Sena "knows" it's connected. But the app has gone brain dead.
I did discover that if I shut down the iPhone altogether and restarted it, then the app would indeed find the Sena 30K (I turn the 30K on before launching the app). But today, while that did work in the morning (with the Bilt helmet), at lunch I powered off the helmet (to save power) and also made a video message (using Marco Polo) - then, when I returned to the bike the app refused to "see" the 30K, even after having restarted the phone and the 30K half a dozen times. Literally.
To say I am getting quite fed up with Sena's slide down the reliability scale would be an understatement. I am hoping someone has a suggestion short of waving a chicken bone to the east when starting up the app - because this is ridiculous.
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Boy a week later and...crickets.
Am I the only one suffering from this issue? And nobody at tech support can offer an answer?
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Greetings. You are not the only one. I tried to do the same with the 30K and the same result. My app (iPhone) did see the 30K but nothing after that. This used to work fine and am disheartened to see that this feature is now useless. Within the App Store, there are negative comments present that also highlight this problem.
Also noticed is that my units both act like they are in Mesh mode after power-up because I can always hear my wifes voice without going into Mesh mode. Since we normally use the 30Ks between the two of us (rider and passenger) I can not verify Mesh functions, but when the blue lights are blinking I should not hear my wife unless the Bluetooth intercom or Mesh is selected (the blinking green status light). A bit off topic but just thought I'd mention it.
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Well, thank you very much for at least letting me know I am not alone...how annoying is it that we are left out to flap in the wind and the geniuses at Sena cannot deal with this issue?
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Hello,
I can't connect my app iPhone with Sena 30K. It didn't see the 30K even with the last firmware :-(
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Well Vincent - it's been a year since I initially mentioned this ridiculous issue, and as you can see Sena's crack (or crack addled?) support team has not responded at all.
My suggestion? Switch to Cardo Packtalk, like I ended up doing. Never again will I waste money on Sena garbage, given the incredibly poor quality of support.
Best of luck to you, bud.
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Hi Robert.
Sena support answer quickly.
They say that I have to use the "30K utility app" and yes it works now0 -
Well, I'm happy to hear they finally got around to you, Vincent - like I said, I never heard anything back but the app that I was complaining about not working IS the 30K Utility app...so I hope you have better luck.
As for me - never again will I go with Sena.
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