Sena SRL2 speaker upgrade and compensation to existing customers
Hello,
First, I'd like to say that I was initially thrilled with the ease of installation with my new Shoei GT Air 2 helmet (which I love.) Sleek design and I love the integration so that a bid unit isn't sticking out.
Second, I really like the clarity when using the phone as everyone I called was quite surprised that I was on my motorcycle when I was speaking with them. I also liked the same clarity when speaking with my girlfriend as a passenger (I installed one in her helmet as well) and setting up the link was effortless.
However, I then went for a ride and tested out the music, both with radio and Bluetooth on my iPhone apps - it was horrible. No bass, very tinny to the point it started to give me a headache. I tried updating the firmware, boosting volume and base on my phone and nothing helped.
I was so disappointed, especially because my initial research had pointed me in the direction of the Cardo packtalk because it used JBL speakers and the reviews were so good, but I wanted the integration with my helmets and assumed that it would be close with the Sena system as it was actually more money for me to purchase the SLR2's.
I contacted customer service and they informed me that they are aware of the problem and that the team is hoping they will work on an upgrade soon, but also indicated that it would be in the form of a new unit. This would mean purchasing two brand new units rather than simply upgrading the speaker on the existing unit.
This concerns me because this would mean another $750 investment and the two units I currently have of no use to me. I suggested that a credit and/or trade-in should be considered for customers who own the current model as both an incentive and compensation for this model which is known by Sena to be inferior in sound quality.
I was told that writing this post would be beneficial in helping the Sena team become more aware of the problem with this unit and assist in evolving this unit. I hope some sort of compensation will be considered so that your current customers will be acknowledged for their loyalty and not put in the awkward position of having to go to a better-sounding system.
Thank you for your consideration in this matter.
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I have a SRL2 installed on a Shoe J-Cruise2 and have the issue of low volume at speeds above 40 mph. The unit is nicely integrated and any fix for the volume would be appreciated.
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I am also disappointed with the music sound quality from the SRL2 system. The speakers included with the SRL2 are not even as good as my old 20S, and there is no upgrade available for them like there is for the 20S.
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It's definitely perplexing and a little frustrating, as the system itself is great, but the speakers just don't justify the price. I'm still not sure why they upgraded almost every other speaker except these ones!
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I too have the SRL2 in a Shoei GT-Air II. Nice fit, and I appreciate the integration with the helmet, but the speakers are of poor quality and don't emit enough volume. (Same problem everyone else on this post has described.) I would love (and feel it is fair to request) an upgrade kit rather than the only option being to buy a new system.
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Hi, week ago i bought 2 Shoei neotec II and 2 SRL2 sets.
Tested one set on Saturday. On SENA page you can read "Best in class" i wonder what the reference is as the quality of music is simply low. Additionally, quality of voice from GPS device is just awful, I can't understand a word. I spoke today to a friend who has the same helmet but with cardo set, he says music is fantastic. Actually i would like to return that unit because it has ver little in common with voice quality. HW looks good but it simply doesn't do good enough what it is supposed to do. If i can't return the units I would certainly expect free upgrade as that thing wasn't cheap.
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I couldn't agree more with all of the statements written here. Functionality is brilliant as well as integration physically into my GT Air 2 however sound quality on music is absolutely horrific.
I had an Interphone F4 system in my old helmet over 10+ years ago & the sound quality on that was much better than offered on this pricey unit. Cannot say I'm overly happy at all as yes the intercom & phone functionalities are great but let's face it - when we're having a cruisy ride - music simply amplifies the experience.
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I couldn't agree more with all of the statements written here. Functionality is good as well as integration physically into my GT Air 2 however sound quality on music is really bad. No bass what so ever.
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I also totally agree on this subject, the sound quality of the SRL2 is subpar.
I'm comming from a Neotec with Packtalk (first version before slim & bold), the sound quality was excellent and radio reception perfect, sure it had wind turbulence from the unit.
Then I upgrade to Neotec II and I thought I get the SRL2 with it and yes no wind turbulence is great but the sound quality and radio reception is just bad, sure I can use a radio app on my phone but then there is still the issue with the speakers.
So a replacement speaker would be highly appreciated because I will not buy a new unit then I rather accept the wind turbulence and put the packtalk on the side instead.
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I just bought a GT Air2 and plan on buying the SRL2. However, for now I'm using my trusty SMH5 with it stuck on the side. That is until i hear an intent from Sena to upgrade the SRL2 to include better speakers and a 3.5mm socket. These mods can be done relatively outside of Sena, so i don't understand why Sena hasn't chosen to do so in-house. And if there is an intent to do so, I'm not going to spend $300 without an upgrade path.
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Hi - I've just purchased a Shoei Neotec II Helmet with the sole purpose of having a great lid but also an integrated communications system like the SRL2. After reading all the hype on how good it was, and my previous experience with a Sena 30K I went ahead with my purchase. Installation was a breeze and it didn't take to long to figure out the pairing requirements to suit my BMW K1600GTL, iPhone XSM & the SRL2. Phone communication was great but when it came to playing my music library that's when my smile disappeared from my dial. The sound reproduction is abysmal, low quality & no bass. I then looked into a speaker upgrade only to find that Sena has so far upgraded all other models with new firmware & Heavy Duty replacement speakers - except for the SRL2. These systems do not come cheap and I respectfully request that this issue be looked at post haste so as to keep loyal Sena users like myself from looking elsewhere.
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I bought the Shoei Jet Cruise II and the SRL2 specifically because I wanted an integrated solution. Thinking that Shoei would align themselves with quality vendors. Whilst overall the SRL2 functions its speakers are just terrible. For what I paid this is disgusting. Almost not fit for purpose unless you drive everywhere at under 40kph. I think far more effort should have been spent on the speakers, rather than just choosing the cheapest mass produced garbage on the planet.
I am utterly p*ssed off with the amount I spent. Should have bought a Cardo.
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I also purchased the SLR2 specifically for the Shoei Neotech and I have to agree they are garbage speakers. I also didn't think through before purchasing how difficult it would be to use the controls with gloves on. I am selling these. Shame on you SENA for treating a loyal customer base like this. You have the power to make this right but you choose not to.
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I also am very disappointed y the poor audio quality
It sounds terrible with music sound. What a bummer.
I think Sena should replace them free or at low cost!
Now I regret this device and I am concidering to move over to CArdo if that can be used with my Shoei Neotec helmet2 -
also I discovered that the GPS directions do not have a separate control so with my tomtom rider the sound is extremely loud. Turn it low and everything else becomes very silent
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Echoing all...,
I bought the Shoe Neotech II helmet and SRL2 about 18 months ago at a quality motorcycle dealership. I also bought an additional SENA Bluetooth headset for my wife's helmet.
My decision to buy the SRL2 was driven by the SENA name, integration into Shoe Neotech II helmet, and the specifications listed on the SRL2's box.
It kind of goes without saying, when you select this product, there is no opportunity to verify the performance BEFORE you make the purchase and integrate it into your new helmet.
The sound quality was such a disappointment, I've been anxiously waiting (and checking) for SENA to provide a path for an HD speaker upgrade.
I did have a little hope when I read in the manual and reviews that this unit is basically a 20S model.
You can be assured that if I have to add another unit to the outside of my helmet to solve this issue, IT WILL NOT BE A SENA unit.
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I have the 20s, the Sena ARK on an AGV helmet and now the SLR2 on my new SHOEI GT AIR 2. Obviously been a loyal customer over the years... Really disappointing that the speakers on this unit are so poor. Tend to turn my music off due to such poor quality. Also a pity there is no option for speaker position. Made a huge difference on the 20s…. Does anyone know if you can upgrade to a better speaker for this unit? Not that I should have to!
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I was going to but the HD upgrade they have for their other headsets and solder them in, but then like you I said why should I. The headset was so expensive the speakers being fundamentally central to function should have had NO EXPENSE spared, especially give they can just be unplugged and replaced like their other gear.
Real middle finger to their customers IMO
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Good for Sena for bringing out a speaker upgrade kit for their systems. But so typical of Sena to overlook and disregard their SRL community (which I imagine is sizeable) and exclude, or not provide any process to upgrade the SRL..!
As for customer support, non existent…!! My recent experience with their so-called “customer support” relating to their very ordinary rc3 remote control was comical at best.2 -
Noticed that in the recent "Sena Motorcycles" Android app changelog there was a mention of 2 devices: "SRL-Mesh" and "SRL-Ext". No mentions of those elsewhere on the site yet. Got to dig deeper on the available info sources around the interwebs...
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I agree 100% with complaints in this thread. I've had several SENA systems and currently have the SRL in my NEOTEC II and sound quality is horrible. I was very excited to learn SENA was finally was offering HD speakers only to learn the SRL community was left out. Thanks for Nothing SENA!
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I have the GT-Air 2 and I also got it with SRL2 for the integration. I remember the volume for music sounded higher than what it is now. I agree that the volume and quality is horrible. The speakers needs to be upgraded and for us users a free upgrade. Right now I can't even upgrade the firmware because my Mac can't recognize the device. I'm very frustrated.
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100% agree, audio isn't what I expect for this price. And an added bonus - my SLR2 won't start after a charge! I have to fiddle around with the buttons and inserting charge cable to get it back to life. Nice....not.
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Over one year later than the thread starter... intergration is very good, but sound qualtity is stil very, very bad. I had a N-Com 902 in my old helmet and the sound quality was very good. Just recently bought the Shoei Neotec-2 and SRL2 and i'm disappointed in the SRL2 and feel it's way overpriced for the quality it provides. I read this summer the SRL-MESH is comming with better harman kardon speakers. It would be a nice gesture from Sena to offer some kind of possibility to swap the subpar SRL2 for the new SRL-MESH. I'll be happy to pay for the price difference as long the sound quality of the new SRL-MESH is up to today's standards.
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Yeah same, I have given up on my SRL2. Its a piece of sh*t.
Every email has gone unanswered and as you can all see they are not even active on their own community forums. It really is disgusting how they do not give a sh*t about a part of their customer base.
I am 100% no longer a Sena customer! I would advise anyone against the SRL specifically. They know full well the SRL 2 was rushed to market. Ignore the problem and it will go away right.
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Agree with speaker / sound quality on music with SRL2, so disappointed with mine, bought it for the integration with the lid, and Sena's otherwise good rep. Need an upgrade to fix poor quality that Sena are already aware of. Im also writing to Shoei as I will change helmet brands as a result of this. I only bought the intercom for music integration, most of my riding is solo 1 bike. Very disappointed.
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Apart from the audio problems I also experience great difficulty (it just won't work) with the firmware update of the SRL2. The phone app won't work anymore with the firmware on the device and the app recommends updating the firmware, but that doesn't work since the device is impossible to find when connecting it with USB to the PC and Mac Laptops (I tried both in various combinations, cables etc.)
I hope support answers my call for help.
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I haven’t been able to update the firmware either. I tried the troubleshooting steps and nothing.
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Seems that Sena is really picky about the usb cabel you use, on my third cable it worked.
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I was similarly disappointed with the sound quality when listening to music on the SRL2 in my Shoei. Using the intercom is clear and decently loud, but music is tinny and sounds worse as you turn it up. My friend suggested I try wearing foam earplugs which sounded counter intuitive but it actually improved the sound coming from the speakers. I'm not sure why, but it works. Still have to have the volume turned up high but at least the music is clearer, to the detriment of battery life. Please Sena, come up with a speaker upgrade for the SRL2 without making us purchase a new unit.
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One of the most regrettable purchases of all time!
The GT Air II itself already was a massive disappointment but the 270€ I've paid on top of the 600€ helmet for the Sena SRL2 garbage brings disappointment to a new level. A user interface from the early 2000 paired with a sound quality from the 1920s for a price that it was never worth it to begin with. Both Sena an Shoei will be companies that will never see a single cent from me, not only because of their unbelievable bad product but mainly for their even worse (or should I say non existing?) customer service!
DON'T BUY THE SRL2, you will regret it!
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