0

Failed to recognize device. Cannot open USB [1][N]

svrider69

1 de junio de 2021 00:10

Ninguna

Seguir

I recently purchased a 10C Pro and am unable to update the firmware. I have downloaded the SENA device manager a couple times now, yet I keep receiving the error message "Failed to recognize device. Cannot open USB [1][N]" after following the steps in the manager (power off, plug in, hold phone button for 5 secs, click NEXT). I am on a MacBook Pro 2015 running OS Big Sur 11.4. 

Things I have tried:

- formatted the 64GB SDHC card using the 10C Pro

- different USB ports

- another USB cable I had lying around (I've been using what was supplied)

- Fault reset

- Tried to update on a 2012 MacBook Pro with the same results

Nothing seems to work and it's super frustrating. I've already submitted a ticket which was an exercise in patience, but I thought I'd see if anyone here has ever solved this apparently common issue. I've read you need to use USB 2.0 but I don't have any computers less than 3.0 right now. The device seems to work OK after testing it out on my helmet but I'd really like to have the latest firmware and be able to keep updating it after paying so much money for this thing.

• Facebook
• Twitter
• LinkedIn

15 comentarios

• 1
  
  svrider69 1 de junio de 2021 17:58

  Update: I was able to successfully update my device after digging up an old USB cable from an LG cell phone and trying that. So I guess my advice to anyone struggling with the same problem is try as many USB cables as you can. 

  I also gave the manager as many permissions as I could in the system preferences > security and privacy menu, although I tried many times after that without success before getting this cable to work on the first try. The only other thing I did (which I'm pretty sure I tried before) was hold the phone button for 5 sec and then hit NEXT in the device recognition step without releasing the button. 

  Pretty absurd that this is what fixed it. I guess most of the MSRP goes into manufacturing the hardware because it sure doesn't go into their programming team.

• 1
  
  Gerald Cates 27 de junio de 2022 21:48

  +1 this on my 50s and Windows 10 PC. I think it was more an issue between the cable and the PC than anything to do with the SENA unit.

• 0
  
  juanpaillet 28 de junio de 2022 14:42

  I tried many times with the SRL2 in a MacBook Air (Monterrey 12.4) without any positive connection, always the same, impossible to open USB [1][N]. Same computer, same SUB cable, same USB port, successful connection to Sena K30, without any problem, in the first time. I think there is a problem with SRL2 and must be solved by Sena, as soon as possible. Please contact me. Thanks

• 0
  
  Jeff Hawkins 20 de agosto de 2022 19:28

  It was definitely the cable for me. I used an Apple USB-C cable (came with my iPad) and it immediately connected.

  Sena 50s

• 0
  
  Thomas Lenzmeier 2 de septiembre de 2022 16:30

  I am sure glad I found this! I had the same issue and found another USB-C cable. Unbelievable that they have us use a worthless device to update firmware.

• 0
  
  Steve NGUYEN 21 de octubre de 2022 18:46

  It seems that I'm not alone.  Finally, I used a USB cable from my old Samsung Notes and it worked just fine.

• 0
  
  Bart Vanderkelen 6 de noviembre de 2022 15:33

  My Sena SRL will not connect to computer. error : Failed to recognize divice. Cannot open USB. Divice Manager version 4.3.8 I use Windows 11 computer.

• 0
  
  Gerald Cates 7 de noviembre de 2022 10:47

  If the first cable you try doesn't work try a different cable. The units are fussy about which cable they like and which they don't.

• 0
  
  Bart Vanderkelen 7 de noviembre de 2022 12:42

  I know the problems with the cables. But the cables I used before where working on my Win 10 computer. Now that I have a Win 11 computer they don't do the job anymore. I tried different other ones from my Samsung phone my Samsung Tab and a new original cable that was in the box of my last SRL I bought. Nothing seems to do the job.

• 0
  
  Bart Vanderkelen 7 de noviembre de 2022 12:44

  I think it has something to do with the drivers.

• 0
  
  Gerald Cates 7 de noviembre de 2022 13:50

  If you use a USB 2.0 port instead of USB 3.0, see if that helps.

• 0
  
  Juha Pokki 23 de enero de 2023 17:58

  For me it was not the cables, but failure to follow the instructions exactly with 10R, so in case someone is having the same, I address it here:

  it is important that the 10R is NOT powered on when you push the (-) button. Just plug the cable and start the app, push (-) for more than 5 secs and click next on the app. This solved it for me as I first believed it should be turned on in the first place... which was not the case apparently. 

• 0
  
  Michael 24 de enero de 2023 15:56

  Sena SRL Mesh
  Device Manager install is not installing the drivers, since it's not recognizing the device when using the original cable (Wifi cable).
  Using a standard USB / USB C cable solved the issue.

   

• 0
  
  Tom (masterX244) 24 de enero de 2023 19:24

  THat information (WiFi-Cable not being usable for update from PC) is documented in the manual.
  
  Bonus details: the WiFi-cable has a small embedded Linux system sitting in the thick end which handles the updating over WiFi.

• 0
  
  tioburilla 10 de abril de 2023 10:40

  Hello,

  I have just solved the issue talking with a support guy.

  In my case, I have LINKIN RIDE PARK III and I was trying to upgrade the firmware using Windows 10 and WIndows 11. I have used many different cables, but I was always getting same error: USB cant be opened.

  From support team sent me some instructions in order to change the startup seetings of the PC. Basically what I did is to allow controllers not signed. 

  The steps are:

  1. Click on Start
  2. Click on Settings
  3. Click on Update & Security
  4. Click on Recovery
  5. Find it where it says “Advanced Startup” and click Restart Now
  6. The following screen will show up:

  

  • Click Troubleshoot
  • Click Advanced options.
  • Click Startup Settings - note that this option may be hidden and you may have to click “more options”
  • Click Restart.
  • Press the number 7 on your keyboard to Disable driver signature enforcement.

  Once you go through the steps above stop here and try opening your Sena Partner Device Manager and connecting your device to it. your computer will restart and you will be able to fully install the software.