I both own four Sena 30K, and we use them frequently. Unfortunately, a few days ago, we were not able for two Sena to do 'Open Mesh' or 'Group Mesh' after upgrade firmware 3.1.1.
I did a hard reset to his device, and it didn't work.
Now when I turn on the "Open Mesh" the device won't announce the channel. It would just say "Open Mesh On". The Group Mesh didn't work too.
Hi Marco,
as Sena user i would recommend you to claim for the guarantee as Mesh failing to work is hardware issue i/o software / firmware issue. This has happened to some user in my motorcycle community.
for other sena user that having same issue, but does not have guarantee or expired, you may try to service the Sena by replacing the mesh IC inside the unit but this only can be done by professional only.
hope above can help.
Hi Marco,
I have the same problem. My device is just over 2 years old. From one day to the next, the mesh no longer works. I also tried all possible resets, but without success. Even a new installation of the firmware and the downgrade failed. The inquiry with Sena Support ended with the following statement: "Since SENA does not offer a repair service, we can unfortunately only replace devices that are not older than two years.
I am very sorry."
They even reject a chargeable replacement or repair. That's a cheek for such an expensive product.
Did you find a solution or a repair service?
Unfortunately, I have to rely on Sena because all of my family and friends bought SENA (on my recommendation). This is very annoying.
If I had bought a cheap part from A ... Express for a quarter of the price, I wouldn't care. I thought SENA is a premium manufacturer. - Apparently not - or only in the sale.
thanks guys for the communication, I have a similar problem. Will you let me know when the problem is solved?
I think, the battery is bulging and pushing the pcb. The mesh doesn't work, because the pcb is distorted. If you have this problem, remove the bulging battery asap before the pcb damage is permanent.
Hello Alexander, unfortunately Sena did not offer a solution. Apparently it's a serial error of a certain series and that was probably too expensive for Sena to help the customers or they just weren't interested because they know and exploit their market position. We now know of three other cases from our environment where the mesh failed. All three Sena were purchased at a similar time. Unfortunately, we all had no choice but to discard the Senas and buy new ones. This is very annoying, but you can't remove the mesh chip without damaging the device. It is soldered directly onto the circuit board using SMD soldering technology. I find this to be rude on the part of Sena, but unfortunately we customers are powerless. Since the different manufacturers are not compatible with each other, we had to buy Sena again, since most of our friends also drive Sena.