20S Firmware Update and Other Questions
Hi all, figured I'd post here before attempting to contact Sena early next week.
I have a 20S that is several years old, but has always given me reliable service, at least until recently.
After upgrading my phone from an iPhone 8+ to a 12 Pro Max, each time I connect the Sena to the phone, it just connects in media mode, not phone mode. I did factory reset the 20S with no change.
I thought maybe there's a firmware update to deal with this. I'm generally pretty good with keeping the device updated (currently running firmware 2.0.4).
I have tried repeatedly to get the Sena Device Manager to recognize the 20S and each time, I get a message that says "failed to recognize device. cannot open usb." in the Sena Device Manager.
I've tried a number of things including disconnecting all bluetooth devices from my machine, disabling the bluetooth adapter on my machine, disabling Windows driver signing, as well as different ports on my laptop and different cables. None of this has any affect.
I have also run the Sena Device Manager as an administrator, and set it to run in compatibility mode for Windows 7 (my machine is Windows 10 64 bit) again, all with no improvement.
Is there a step I'm missing? I'd just like to update to current firmware to see if that's my issue for phone connection.
-
Solved: Apparently the cable I was using was a charge-only micro USB cable. Once I swapped it out for an actual data USB cable, the device updated to current firmware.
The firmware update also solved the issue of my phone connecting as a media device instead of a phone. Everything works as it should now.
0 -
i recently bought 20s . Having major issues updating firmware. Can you push me in right way to find out how to fix these issues please ?
My pc is fine and new and running windows 10.
Have tried reinstall and various other things to no avail. HEEEEEELLPP "!!!!!!
0
Iniciar sesión para dejar un comentario.
Comentarios
2 comentarios