Support Gone Silent

Brad Carter

30 de septiembre de 2025 03:08

I opened a ticket on September 10th for a broken volume up button on my Phantom helmet. The last correspondence I received was on September 17th, when I was asked to provide a photo of the serial number.

The agent indicated that Sena would be sending out a replacement helmet, which made sense since this unit was only a month or two old. I provided my shipping address, but since then, the ticket has gone completely silent and no replacement has arrived.

Sena, if you’re reading this — I purchased three of these helmets so I could coach my two kids while they learn to ride motorcycles. Right now, I can’t power up the helmet at all with the broken button, which means I can’t ride and guide them the way I intended.

 

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  Freddie Robinson

  5 de octubre de 2026 11:47

  This has just happened with my helmet as well, not even had it 2 months, just suddenly today the button won't press

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