R1 EVO firmware update failure

Sena firmware manager correctly identifies R1 EVO 1.0 firmware, suggests 1.0.3 but downloads stop (10+ attempts) at 4% with error message "Failed to update firmware.  Cannot get status[1]"

What does this mean, and how can I update my R1 EVO units to 1.0.3?  Also, is there a changelog for 1.0.3?

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