Hello, my brand new sena 50r has been working great for the first month that I had it. Unfortunately now it just doesn't work. It seems like it's dead. It does not react to any input with buttons. It also doesn't seem to charge...
There is just constant purple light at the back of the device near charging spot. I am horrified that there is no help out there on google. Nothing related to this.
Can anybody help at least here? Maybe Sena ??
Any success with the problem, I have just got the same. Very disappointing, got the low battery warning, put unit on charge and didn’t notice anything, then when came back 1/2hr later got the ‘purple’ led and can’t do anything. Tried all the resets etc, nothing. I’m halfway through a tour and can’t communicate with the others.
Guessing purple is the color of death. My 50S won't start up but gives a purple light as well.
I did get email reply from Sena. Leave the unit unconnected until the purple light goes out (this can take over 24hrs depending on charge) and then recharge. It worked for me, and it did take ‘overnight’ for the purple light to go out.
I have a 50S. Powering it on gives me a flashing purple light while holding in the button and jog dial, and nothing else. Charges as normal tho....start red then go blue
Exacty as one guy said here. leave it 1 to 2 days just sitting around and wait. Then charge the unit until the blue light shines. It worked for me and other people too.