This is my open letter to Sena Technologies regarding their 50s product.
I have purchased 2 Sena 50s systems. One died and was replaced via RMA, thank you I did receive good service once I got to the US based support. The Philippines based support was absolutely terrible. When i was talking to the folks on the US support team, I did ask/complain that the units were very quiet. We ran through several things and nothing ever made it any better. The one thing I really noticed when I spoke with the Techs (US Based Tier 2/3 folks) was they were amazed at my complaint of how quiet these units are. It’s like they had no idea what I was talking about. Anyways I am still having an issue with being able to hear the units. It has never gotten any better even with firmware updates. I recently tried a Cardo Edge and wow what a difference. I was still skeptical though because the Sena 50s is a much better unit right, wrong. A buddy let me borrow his Sena 20 and wow, I now know that the 50s are literally pieces of JUNK. I could hear everything, music, people talking via Bluetooth because it doesn't have mesh. But wow that unit actually was great. I know the folks at Sena know this is a problem, it’s all over the boards and reviews. I am upset I spent so much on a top tier platform that gets outperformed by a base level one. I understand you can't do anything about your competitors, but to be performed by your poor cousin that's pretty bad. I don't know if this letter will accomplish anything but I wish Sena would just acknowledge the issue and make some sort of amends for all the people that have bought one. At the minimum, I will be selling my unit and replacing it with your competitor. I HATE these communicators and the amount of money I spent on a truly flawed product.
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I know what you are saying is true and correct but my issue with the 50S was that the battery failed 6 months outside the warranty period and sena offered me nothing. Bought a $25 50S replacement battery on eBay and fitted it myself to keept the unit going. But I did buy a Cardo Edge for another helmet and what an improvement.
I have gone over to Cardo now and will be ditching my sena units as they fails.
sena only have themselves to blame. Their pathetic customer service will come back to bit them on the arse.
To quote a famous line out of Hitchickers Guide to the Galaxy '... good bye and thanks for all the fish'.
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