Sena 30K Purple Light

Hi All,

I hope someone can help me here as Sena Support didn't do much to help.


My Sena randomly stopped working normally.. Now when I try to turn it on, it just has a solid purple light and nothing else.  Can't factory reset/normal reset it.. charging does nothing, plugging into PC and updating does nothing. 


I can't find any articles online depicting what the purple light means or how to fix it..




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