Support Agent LK

1. Comunidad
2. General Discussion
3. Mesh unit

Unfortunately, the Bikom 20 does not have a music sharing feature. Sorry!  

1. Comunidad
2. Tips & Troubleshooting
3. 60S phone calls

It's a known issue with the latest firmware update.  It will be corrected with the next firmware release, which should be out within a month!

1. Comunidad
2. Tips & Troubleshooting
3. 50C Battery broken?

That's covered.  Go ahead and contact tech support, make sure you have a copy of your receipt/invoice. We can look the devices up by their serial number, but that only gives us the manufacturing da...

1. Comunidad
2. Tips & Troubleshooting
3. Sean outrush R

 Hi Colton, Sounds like that's on the hardware side.  Unfortunately, with the Outrush R, the speakers can't be replaced without removing the foam liner, and that threatens the integrity of the helm...

1. Comunidad
2. General Discussion
3. Phantom connectivity

My sincere apologies about that.  The Phantom series are one of the lines of helmets we produce that do not have the universal intercom feature, as it doesn't have bluetooth intercom, only bluetoot...

1. Comunidad
2. General Discussion
3. Phantom connectivity

Hello gentleman, The helmets can be connected, just not via Mesh.  Cardo and Sena both use proprietary mesh systems which are not compatible with each other.  You'll need to use the universal inter...

1. Comunidad
2. Tips & Troubleshooting
3. RC4 “Remote Control Disconnected"

Hi David, Have you tried a factory reset of the RC4?  That may correct the connection issues.  It's possible you may need to delete the pairing from the C4 as well, if that can be done.  

1. Comunidad
2. Tips & Troubleshooting
3. 50s stuck at v1.51

Hi David, There are two versions of the 50S.  The original, and a revised model that was put into production later.  You have the original version, with a different firmware then the newer one.  Yo...

1. Comunidad
2. Tips & Troubleshooting
3. Sena C30 mesh connect to SRL failure

 Which version of the SRL do you have?  There are a few of them, and it will depend on which model you have. Contact technical support at Sena, they can help: https://www.sena.com/en-us/support/tic...

1. Comunidad
2. Tips & Troubleshooting
3. Sena SRL 3 quiet left speaker

Seems like there may be an issue with some of the connecting wires.  Contact Sena's support team and they'll help you arrange for an exchange.https://www.sena.com/en-us/support/ticket/