Gaz Edmunds
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Heya Jack I've actually attempted both. Since the SBM doesn't mention turning on the device, I just left it off and did as you suggested. All I get is a spinning wheel "On recognizing device" that ...
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Honestly, I just gave up. Was never able to have my Mac or Macbook recognize the 10c. So got a PC, and it went easy as pie.
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And djj, I followed that exact sequence, as outlined in Sena's own directions, with absolutely no luck whatsoever. (And seems others have had the same issue.) Seems very much hit or miss.