Poor Call quality, good music quality

Renato

16 août 2016 23:40

Hello everyone, i have a 20s dual pack, which works relatively fine...

I always had an issue regarding the phone call sound quality, i dont know why, but its like if the speakers had blown... in mid to higher volume setting, cant understand some words, the distortion is terrible. I don’t think its poor signal, because if i use external earphones, the sound quality is good. But the strange thing is, listening to music at max volume, the quality is great (for what the provided speakers can offer),  good bass, good treble...

does anyone have a clue what this could be?

 

Thanks in advance. :)

 

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  Sena Marketing

  17 août 2016 22:46

  Please perform a Factory Reset on your 20S. You can refer to the User's Guide on our website for the instructions on this process. Afterwards, power on your 20S and pair it back to your phone.

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  Renato

  21 août 2016 23:30

  Hello Chris,

  already tried that... did a factory reset and fault reset, but the issue remains... maybe the unit has some problem with call audio which i think, dont have the same clear quality as mp3 music files, so it amplify the poor call quality? Maybe i ll try make a video of the issue, if it can help...

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  Chris Coote

  25 août 2016 14:28

  De-select all the options in the 20s such as EDR, try each setting one at a time. Some of this stuff doesn't play well with some phones or bikes.

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