Don't Count on SENA to support their products.

Commentaires

7 commentaires

  • Commentaire officiel
    Alex - Sena Support
    Alex - Sena Support

    Hello,

    I'm sorry you had a bad experience with our support team. Do you mind providing me with your ticket number so I can look into what happened?

  • michaelblankenhorn
    michaelblankenhorn

    I bought the SRL-Mesh when it released for my Shoei GT Air II and needed some extra pads to close the gap between my ears and the speakers. They were very helpful and sent me an additional set of velcro spacer disks at no charge. I can't comment on other people's experience.

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  • Tom Danny
    Tom Danny

    Depending on SENA for product support might be challenging, as some users have reported dissatisfaction. Issues range from slow response times to inadequate assistance. If encountering problems, consider exploring community forums, user groups, or online resources for peer-to-peer support. Documenting issues and attempting troubleshooting steps independently may prove beneficial. It's advisable to manage expectations regarding SENA's support and explore alternative avenues for assistance. Engaging with other users who faced similar challenges can provide insights into potential solutions. While SENA's support may vary, seeking assistance from a broader community can enhance the likelihood of resolving product-related issues effectively.

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  • Kym Moulds
    Kym Moulds

    What do mean replacement parts?  They don't even have replacement batteries for their units.  They expect you to purchase a new unit.  My 50S's battery packed it in only months after the warranty expired.  Their response was and I quote"... you'll just have to buy a new unit that's all".  I purchased a battery on eBay(with a better Mha rating and replaced it myself.  All I can say is stuff you sena!!!!

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  • Lilybelle
    Lilybelle

     Explore reaching out to SENA through different channels like their social media pages, online chat support, or even escalating internally through their complaint procedures. Sometimes, different departments or representatives might be more receptive. https://soccerskillsworldcup.com

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  • Zoya Shah
    Zoya Shah

    Don't count on SENA to support their products. When investing in technology, reliability and customer support are paramount. Unfortunately, experiences with SENA's support may fall short of expectations. Whether it's troubleshooting, warranty claims, or product inquiries, inconsistent or inadequate assistance can frustrate users. Prioritize brands like that prioritize customer satisfaction and stand behind their products. With, expect dependable support and assistance every step of the way. Trust in brands that prioritize your needs and ensure a seamless experience, from purchase to post-sales support. Choose reliability and exceptional service with GoPromotional for peace of mind.

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  • Zoya Shah
    Zoya Shah

    Printed on tote bags at the tech conference was a candid warning: "Don't Count on SENA to support their products." This statement ignited discussions on customer service and brand reliability. Attendees shared experiences and opinions on the importance of dependable product support from manufacturers. The tote bags served as tangible reminders of the impact of customer service on brand reputation, prompting reflections on the role of trust and accountability in consumer relationships.

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