Sena srl mesh bricked

cernunnos97

23 février 2024 00:01

Srl mesh updated firmware 1.4 build 2 and bricked the unit. Powers off immediately. Can not reset by any means. Can not install back up firmware 1.4 from pc nor reinstall 1.4 build 2 due to errors the device now has after 1.4 build 2 was installed the first time. Have contacted shoei to inform them of this problem and that after 30+ years of wearing Shoei I will be switching brands due to their poor choice of Sena

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• Commentaire officiel

  

  Alex - Sena Support

  23 février 2024 22:42

  The device won't brick unless the connection during firmware update was interrupted in a manner that can affect that, similar to any tech devices that require firmware updates. Am I blaming you? Absolutely not. these things happen to the best of us.

  I've created a ticket for you to provide your purchase receipt and a picture of the serial number. Please respond to that email at your earliest convenience.
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  cernunnos97

  23 février 2024 23:37

  Also update 1.4 build 2 was installed correctly once. When I tried to reinstall or roll back to try and solve the problems of it powering off immediately after start up it bricked the install. If you could see what firmware is still installed you will see 1.4 build 2 as it was installed correctly. Am I blaming you maybe software bugs happen and it's why QA testing is always done and always will be done.

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  Gregorytate Rufusmarion

  21 mars 2024 02:15 Modifié

  Try hard-resetting the Sena DWO-6 PRO device in accordance with the manufacturer's instructions. This usually entails holding down a certain button or set of buttons for a predetermined amount of time. For instructions on how to do a hard reset, consult the user manual that came with the helmet or get in touch with Sena's customer service. Give geometry dash lite a thorough rundown of the issues, error messages, and the actions you have already taken to address the problem. 

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