SRL3 Firmware v 1.2/v.1.3 // MESH still not working as expected

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2 commentaires

  • Commentaire officiel
    Alex - Sena Support
    Alex - Sena Support

    Hey Ralf,
    Can we confirm that both the SRL Mesh and SRL 3 are fully updated to the latest firmware? Mesh should work exactly how you described it, if any participants are out of the range it will automatically self heal / re-connect once they are back within range, so this should not be happening in your case.

    furthermore, i have created a ticket for you so, please respond to it with a picture of your device serials that can be located on the back of your SRL units, this will help us determine what year it was produced to see if there was any firmware differences.

    Thank you,

  • Ralf Nelle
    Ralf Nelle

    I can confirm that my SRL3 has firmware v1.3 (the latest one). After the firmware update I started the configuration menu by pressing the main button 10 sec. and initialized a factory reset. After the factory reset all settings and the mobile phone connection get lost (as expected) and I re-established the bluetooth connection.

    I don´t use any custom settings because I only use the device for Mesh communication.

    Best regards
    Ralf

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