1. Sena Technologies Help Desk
  2. Communauté
  3. Tips & Troubleshooting

Pairing SRL2 with moto Ducati : impossible

Christophe CREPIN
Christophe CREPIN
Modifié

Hi everyone,

I can't pair my SRL2 (firmware updated : 1.0.9) with my bike Ducati Multistrada (year 2020).

The bike "see" the SRL2 and I can validate it on the bike, but the SRL2 remain in "pairing mode".

I 've tried evrything : clear the pairing, reset factory, re-write the firmware, connect the bike as a phone or a GPS.

0

Commentaires

2 commentaires

Date Votes
  • Support Agent MB
    Support Agent MB
     

    Pairing your Sena SRL2 with your Ducati Multistrada (2020) can sometimes encounter issues due to compatibility quirks between devices. Here's a structured approach to resolve this problem:

    1. Preparation

    1. Clear All Pairings on Both Devices:

      • SRL2:
        • Hold the Phone Button for 10 seconds until you hear “Configuration Menu.”
        • Use the buttons to navigate to “Delete All Pairings” and confirm.
      • Multistrada:
        • Clear the SRL2 from the Bluetooth device list on the bike.

    2. Reboot Both Devices:

      • Turn off the SRL2 and the bike's electronics.
      • Restart both after a few seconds.

    2. Pairing Procedure

    1. Set SRL2 in Phone Pairing Mode:

      • Hold the Phone Button for 5 seconds until you hear “Phone Pairing.”

    2. Initiate Pairing on the Multistrada:

      • On the bike, navigate to Bluetooth Settings > Pair New Device.
      • Select SRL2 when it appears on the bike’s display.

    3. Confirm Pairing:

      • The bike will show a pairing request. Accept it on the bike's display.
      • The SRL2 should announce "Your headset is paired."

    3. If It Stays in Pairing Mode

    If the SRL2 remains in pairing mode, try the following:

    Option A: Pair as a GPS

    • Enter Second Mobile Phone Pairing Mode on the SRL2:
      • Press and hold the Jog Dial for 5 seconds until you hear "Configuration Menu."
      • Navigate to Second Mobile Phone Pairing and select it.
    • Pair the bike as a GPS device instead of a phone.

    Option B: Manual Code Input

    • Some Ducati bikes require a PIN code to complete pairing.
      • If prompted on the Multistrada, enter 0000 (default Sena PIN).

    Option C: Alternate Pairing Order

    1. Pair your phone to the bike first.
    2. Then, pair the SRL2 to the bike.
      • Some systems require the phone to act as the intermediary for successful operation.

    4. Update Software Compatibility

    1. Ensure your Ducati Multistrada has the latest software version for its dashboard.

      • Visit your Ducati dealer if you're unsure.

    2. Check Sena's firmware version (1.0.9 is the latest for SRL2, which you mentioned is already installed).

    5. Reset to Factory Defaults

    If issues persist, repeat the factory reset:

    • SRL2:
      • Press and hold the Phone Button and the center together for 10 seconds.
      • Release them when the SRL2 powers off.

    6. Contact Support

    If none of these steps work, there may be an incompatibility between the SRL2 and the Multistrada's Bluetooth implementation.

    • Sena Support: Reach out for device-specific troubleshooting.
    • Ducati Support: Confirm the bike’s dashboard is compatible with your Sena model.

    Let me know if you need detailed guidance on any of these steps!

    0
  • Retor1958
    Retor1958
    Modifié

    J'ai le même problème sur une V4s 2022 avec un HJC 11B (smh5) et un 3S plus et RIEN ne fonctionne ...

    Une fois que j'ai pressé sur "Menu de configuration" ^puis "Bluetooth" puis "Jumelage" puis "Pilote 1" et qu'on me demande de patienter, je dois faire quoi au niveau de l'intercom 11b (smh5) ? Je suppose qu'il y a un ou des boutons à presser mais lesquels et combien de fois ?

    0

Vous devez vous connecter pour laisser un commentaire.

Ce n’est pas ce que vous cherchez ?

Nouvelle publication