Cannot update srl3
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Hey Ziver,
Thanks for reaching out! If you're unable to update the firmware of your SRL3 using the Wi-Fi dongle and the Sena app, here's a troubleshooting guide to help resolve the issue:
Step-by-Step Troubleshooting for SRL3 Firmware Updates
1. Confirm Firmware Version
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Check if your SRL3's current firmware version (1.2) is the latest available. Occasionally, the app may display a notification for an update even if none exists.
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Visit the official Sena firmware updates page to verify if there’s a newer firmware version for the SRL3.
2. Reset the Wi-Fi Dongle
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If the Wi-Fi dongle isn't recognizing the firmware update:
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Reset the Wi-Fi dongle by holding its reset button for 10-15 seconds.
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Reconfigure the Wi-Fi connection by reconnecting the dongle to a stable network using the Sena Utility app or the Sena Wi-Fi Accessories app.
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Try updating again by connecting the SRL3 to the Wi-Fi dongle via the charging cable.
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3. Ensure Correct Update Process
Follow these steps to update using the Wi-Fi dongle:
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Connect the Wi-Fi dongle to power.
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Pair the SRL3 with the Wi-Fi dongle using the USB cable.
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Open the Sena Wi-Fi Accessories app (not the standard Sena Utility app).
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Check for updates through the app while the helmet is connected to the dongle.
4. Update via Sena Device Manager (PC or Mac)
If the Wi-Fi dongle still does not detect updates:
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Download and install the Sena Device Manager from Sena's website.
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Connect the SRL3 to your PC or Mac using the provided USB cable.
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Launch the Device Manager and follow the on-screen instructions to check for and install firmware updates.
5. Common Issues and Fixes
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Wi-Fi Dongle Not Detecting Update: This may happen due to outdated dongle firmware. Ensure the dongle firmware itself is up-to-date using the Sena Wi-Fi Accessories app.
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Sena App Miscommunication: The app may incorrectly report an update due to a bug. Double-check with the Sena Device Manager for confirmation.
If the Problem Persists
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Contact Sena Support:
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Provide details such as:
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SRL3 serial numbers.
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Screenshots of the firmware version displayed in the app and the dongle.
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A description of the issue and troubleshooting steps you’ve already tried.
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Ask for confirmation on whether firmware version 1.2 is indeed the latest for the SRL3.
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Exchange/Return:
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If neither the app nor the device manager recognizes updates and support cannot resolve the issue, consider returning or exchanging the units under warranty.
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Let me know if you need further assistance with contacting support or navigating the Sena tools!
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Hello,
1. Confirm Firmware Version
- There is v1.3 for srl3 on your webpage. I am adding ss from the app that shows there is an update.
2. Reset the Wi-Fi Dongle
- I already tried to reset but nothing changed.
3. Ensure Correct Update Process
- I am using an android phone. there is only an app called Sena Motorcycles App. What are Sena Wi-Fi Accessories app or Sena Utility app?
4. Update via Sena Device Manager
- I have not tried this procedure yet but I think I should be able to update the product with the dongle in its own package.
5. Common Issues and Fixes
- Wi-fi dungle had been updated to v2.7 already.
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