Spider st1 randomly turns off

Shaun Keys

12 mars 2025 12:43

Me and my friends have 5 spider ST1 units between us and one of them randomly shuts off. We have found that it happens when he has his tomtom connected on Bluetooth and the satnav announcements are made. He has an android phone. We think that it is ok if he doesn’t connect his tomtom. Mine works ok with garmin connected and another works ok with the tomtom app on iPhone. We have done a factory reset and updated to V2.4 firmware and re-completed phone and GPS pairing. Does anyone have any suggestions on this? Any help appreciated.

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  Wayne Jamieson

  25 mars 2025 17:18

  I had exactly the same issue today. On the outward trip it switched off the Sena the instant the TomTom tried to do an announcement. On the return leg, I didn't connect the TomTom, it worked fine.

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  Rene Van Bilsen

  7 avril 2025 07:44

  Same here.

  Every time i turn on my rider 550 and it gives instructions  the st1 shuts down.

  Not even with the normal goodbye.

  Had my first st1 replaced by the reseller but the problem persists.

  I opend a supportticket and hope sena will reply quickly.

  How did you connnect your navigation?

  Mine is on the phone 2 channel, as the reseller suggested.

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  Shaun Keys

  7 avril 2025 07:54

  My friend updated his Tom Tom and the problem went away. Connect it as GPS.

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  Richard Knowles

  10 avril 2025 20:45

  I have just updated two TOMTOM Riders (400 & 450) to the latest firmware. I have a new Sena RT1, updated the firmware on that too and it fails in the same way described by Rene Van Bilsen. Looses connection to the headset and powers off without warning or announcement.

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