30K Issues
I purchased a new 2019 Harley Ultra Limited and last year had the WHIM installed and purchased two 30K headsets. I have never been able to get them to work properly. Main issue is with intercom and functionality when my wife and I ride together. Intercom either does not engage or will not disengage. Slightest wind noise will cause it to engage but will never disengage. I have contacted Sena who says they cannot help because it is Harley software. I have updated software and firmware as well as changed sensitivity settings etc. I contacted Harley and they cannot help me either. Sena tells me that the "Mesh 2" may be the solution to my problem. Sena cannot tell me if it will be available with Harley. Harley cannot even tell me if they are testing Mesh 2 or if it will ever be available. Sena web site says they partner with Harley and that the 30K Boom has the features of the Sena 30K yet no one can tell me what is happening with Mesh 2 or help me in any way with my issues. Was also told that the new upgraded helmet speakers Sena has will NOT deliver stereo sound through the Harley system. Have talked to many other Harley owners with same issues and same results. I have over $1,000 investment that we have to turn off because it is not functional. We cannot even listen to the radio because of the intercom issues. I am totally frustrated and continue to be a ping pong ball batted back and forth between Sena and Harley. I thought that partnerships and collaborations were just that, but when there are issues all I have received is finger pointing. Wondering what to do? Any input is greatly appreciated.
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Hello Arthur. We would like to inform you that Mesh 2.1 is available for the Harley-Davidson Boom! Audio 30K It was released at the end of last month and is available to download and install through the Harley-Davidson Boom Audio Bluetooth Device Manager.
Once you and your wife's 30K headsets have been updated to the latest firmware, we recommend pairing them to the Boom! Audio Infotainment System once again and use the Configuration Menu on the Infotainment system to adjust the Intercom-Audio Overlay Sensitivity level for each headset and the VOX setting in the Intercom menu under the COM menu on the Infotainment System.
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The list of users is long and old... I upgraded from 20's to 30's to HD branded.. all have the same issue as above. I have updated the Radio, the whim, and both HD and Sena branded headsets.. innercom unavailable, please try again... They work ( great ) and then they don't...I have a large box of pieces.. what is the magic combo ?? DO i set the blutooth for Nav and Phone, then use mesh for intercom ? what about the CB ??
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