Support Agent LK

1. Communauté
2. Tips & Troubleshooting
3. Phantom V 1.2.11 and Outstar V 1.1.4 can communicate?

It depends which Outstar helmet it is, there are three.  If it is the original Outstar, or Outstar S, they cannot communicate directly with a Phantom.  If it is the Outstar 2, then it has Mesh, and...

1. Communauté
2. General Discussion
3. Sena phantom Bluetooth to cardo

Hi Owen, That is correct, the Phantom series remain Mesh-only helmets. So they will not have a universal intercom feature to talk with the Cardos.

1. Communauté
2. Tips & Troubleshooting
3. Intercom Failed - try again later

Try going into the Sena Motorcycle app and disabling VOX.  If it still occurs after disabling VOX, try a fault and then factory reset.

1. Communauté
2. Feature Requests and Suggestions
3. Outstar 2 - intercom pairing

Hello Muzammil, The Outstar 2 is a Mesh intercom only helmet.  That means it won't work with bluetooth intercom, unfortunately.  Mesh and bluetooth intercom are two separate technologies. And the r...

1. Communauté
2. General Discussion
3. Mr

Hi Zaggie, No, the SRL3 does not come with a remote control unit.  They are available, but sold separately.

1. Communauté
2. General Discussion
3. Wave hasn't been working for a week, and we're all smiling?

Hi there, This is Leo, with Sena tech support, Tier 2.  Thank you for letting us know!  We absolutely care, we will investigate the situation and find out what's going on!

1. Communauté
2. Tips & Troubleshooting
3. Sena 5S charging icon when charge is complete

Have you tried a fault or factory reset?  Give those a try, if the battery doesn't improve, contact Sena's technical support for help.  May have to do a warranty exchange.

1. Communauté
2. Tips & Troubleshooting
3. share music from 60x to SMH10

Hi Santiago, Unfortunately, the 60X does not support music sharing.  

1. Communauté
2. Tips & Troubleshooting
3. Sena 60s %1 power

Put in a ticket with technical support, the device may need to be replaced. US: https://www.sena.com/en-us/support/ticket/ Europe https://www.sena.com/en-eu/support/ticket/

1. Communauté
2. Tips & Troubleshooting
3. M1Evo and U1 - multitasking

Hi Rich, Unfortunately, neither of those helmets has audio multitasking for mesh as a feature.  You will be able to do one or the other, but not both at the same time. Sorry I don't have better new...