open ticket with no response for weeks
Request #678856
Does anybody respond to open requests?
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3 commenti
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Sena Marketing Hi Tom Heald. We have notified our Customer Service department about your ticket and they should be able to assist you as soon as possible. Due to the high volume of support requests, this may longer than expected. Thank you for your patience.
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Ed Taggart Same here. I started a chat 7 days ago (686784) and the agent just stopped responding. I've asked for an update several times in the ticket but nobody has responded.
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Mitchell Ashley Good luck getting a response. I sent a ticket and got three emails from some guy named Juan Gonzalez. None of the emails offered any assistance whatsoever. Then, when I made a comment on the Sena Outdoor page on Facebook, they asked me to send a direct message with my contact info. No response to that either. Good luck getting any customer service.
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