Device Manager for Windows

Roger Roland

10 agosto 2017 06:16

hi,

i downloaded the latest device manager software for windows, but the problem is can't detect any sena devices. for the first time i thought error from the windows system, but after i re-install the windows, the software still didn't work correctly. anyone can tell what the problem is? because i did with mac and it work very well

thank you

Roger Roland

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  Ray

  10 agosto 2017 12:07 Modificato

  Hi roger

  I had the same problem.  10 Aug 17 I uninstalled the current version using the Uninstaller that comes with the program and reinstalled an older version (V3,3), I had a copy of on another machine.  When it starts it tells you there is a new version and asks if you want to update and I chose NO.  The old version then  identified my SMH10 but crashed out when looking for a firmware update but the important thing was it identified the headset.  I restarted the old version again and this time when it asked if I wanted to update I chose YES.  Hey Presto the new version is downloaded and I installed that over the older version (Note I said over the old version I did not manually uninstall the older version) .  Everything worked, my headset was recognised and the new firmware was installed I could also get at the settings

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  Thomas Oatman

  10 agosto 2017 19:08

  Hi Roger.

  Is this for a Cycle Gear product?

  see http://www.oemsena.com/oem-cyclegear/

   

  and then you will also want to see my answer here:

  https://support.sena.com/hc/en-us/community/posts/115000032426-New-Bilt-DWO-5-Helmet?page=1#community_comment_115004639843

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  Roger Roland

  11 agosto 2017 03:06

  Hi Ray,

  thank you for your comment but i think, i tried more than just uninstalled the software, i clean install the windows operating system and downloaded the latest version, but it still didn't work. is it possible the device manager is not stable?

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  Roger Roland

  11 agosto 2017 03:10

  hi Thomas,

  what i meant is for update the sena device firmware, and i haven't try the cycle gear. so, what is this use for?

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  Ray

  11 agosto 2017 07:09

  Hi again Roger

  What I was saying was doing a fresh install of the Sena Bluetooth Device Manager resulted in the same issue however installing an old version worked then doing an update not a fresh install seemed to fix the issue. Mine works after doing that. I uninstalled and did fresh installs it probably 10 times before I thought bugger it I'll just install an old version. When That allowed the SMH10 tto be recognised Then I used the Programs update option and all worked from there. The update must do something slightly different to a fresh install.

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  Roger Roland

  11 agosto 2017 08:47

  hi Ray,

  Thank you for your information Ray, this really helpful to me, then my problem anwered.

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  Tkgardiner

  24 febbraio 2019 05:08

  Has this issue been fixed ?   i just installed Device manager for my 30k . it gives an error message . 'Wrong parameters' and locks .   

  if not how do you get an old version ? 

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  Tkgardiner

  25 febbraio 2019 01:19 Modificato

  I found a work around that is simple. I plug my new 30K that hasn't had  a software update installed, via USB into my PC . I then opened the Device manager and before it had a chance to post the error I hit next button multiple times and it took me through to the software update page without waiting to recognise  my 30k . After I install the software up date on the 30k, the error window didn't reappear.    

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