SRL-MESH is not charging but red LED is on

Commenti

10 commenti

  • Mathis Brunn
    Mathis Brunn

    I have the same problem.
    First time I wanted to fully charge it.
    Left it on charge last night and it only went from 40% to 50% on a 5V 1A charger with a normal USB C cable

    Used it today until it shut off. Now it has been charging for 6 hours and the app only shows 50%. I used the wifi adapter on a 5V 2A charger.
    Now changed the wifi adapter to a normal cable on the 5V 2A charger. 

     

    [Edit]: Also the language setting is set from german to english everytime I connect it to the wifi adapter.

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  • Mathis Brunn
    Mathis Brunn

    Ok, my System seem to work now.
    I used it yesterday till it ran out of battery (which was just an hour), then in the evening I put it on charge with a 5V 2A charger and the wifi adapter. Today in the morning the LED on the helmet was blue and the purpleish LED on the adapter stopped flashing.
    In the app it said 100% SOC. Today I used it for 7-8 hours for navigation and some music and finished on 54% SOC.

    So the battery healed itself, but the language still resets to english.

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  • Tom (masterX244)
    Tom (masterX244)

    You need to configure the language in the adapter, too to prevent the overwrite. Not sure where it is in the app since i usually "speak" the protocol that the app uses to talk with the adapter (found that stuff out when doing some research a while ago)

    1
  • Mathis Brunn
    Mathis Brunn

    Alright, will look into it.

    Sadly today I've got a problem again. Charged it over night to have a full charge and it doesn't even turn on. Plugged it in a couple of seconds then startet it, only thing that came up was "battery low, goodbye"
    Not what you expect for that money.

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  • Mo Kweon
    Mo Kweon

    I submitted a service request.
    I'm not sure how it would go.

     

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  • Mathis Brunn
    Mathis Brunn

    Again... In the evening I plugged it in and set it on the edge of the table. Checked the LED is red. Now in the morning the LED was off and the battery empty. I didn't touch it in the night.

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  • Daniel Glushenkov
    Daniel Glushenkov

    I have the same issue. It works randomly. Last 3-4 days I can’t change it over 50%. The first sound that I’m hearing - ‘low battery’. It works less than 1 hour and dies. Tried different setups Wi-Fi adapter + 1A charger, Wi-Fi + 2A, USB-C + 1A, USB-C + 2A. Could not find a solution. Seems like energy is leaking. Very disappointing.

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  • Mathis Brunn
    Mathis Brunn

    By now I send it in to my dealer. Haven't heard anything for at least 3 weeks.
    Would be interesting to see if the version for the neotec3 has the same issues.

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  • Daniel Glushenkov
    Daniel Glushenkov

    Sorry to hear that Mathis. I hoped that you have received help from Sena or community and solved the problem. Seems I also need to visit my dealer and give them back my communication system.

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  • Mark Miller
    Mark Miller

    Same issue, started a ticket on the Sena Tech help desk few days ago. Not sounding hopeful. Bought mine 1-1/2 years ago, so still within the 24month warranty. 

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