50S "Hello Sena" voice commands not working at all

Zsombor Arpad Nagy

7 agosto 2023 17:06

Hi community! I might be late to the party.

Just recently I got myself my very first intercom kit - a Sena 50S duo pack. I didn't want to spare no expenses and wished to get a premium experience from a premium product with a premium price.

I updated the firmware on both units to v2.2.1, downloaded the app "Sena Motorcycles" to my phone and paired both units (one at a time) with my phone.  
Music, mesh / bluetooth and FM radio seem to be working correctly. "Hi google" commands also seem to be working, but they won't do if my phone is offline.

They have the factory default settings, I did not fiddle around in the device settings menu, and tried both the default boom mic and the velcro dot mic, tried speaking normally and even shouting the "Hello Sena" and "Hey Sena" prompts following commands, but they don't seem to work at all, and the intercom unit won't even react to the prompts with the "Say a command" line.

I checked the forum and found that lots of you have reported on really bad experiences with Sena voice recognition. Have these never been fixed, or was I required to adjust some settings in the app menu? 

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  Mark Bentley

  8 agosto 2023 11:51

  I'm also having the same issue with my SRL Mesh, Hey Google works but Hey/Hello Sena doesn't. I've raised a ticket but the response wasn't too helpful, they sent me a paragraph ref that doesn't tie in with the SRL user guide. I'm beginning to think that I've wasted a load of cash. I have not even tried the wives S50 yet. waiting for double disappointment.

  Does anyone have any bright ideas? 

  already tried fault reset, factory reset, install from PC using device manager. 

  Cheers.

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  Mandy Clancy

  19 agosto 2023 11:49 Modificato

  I am also having the exact same problem. Sena does not speak or respond to any voice commands. Only purchased the SLR-Mesh today. ;-( 

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  Zsombor Arpad Nagy

  19 agosto 2023 13:40

  I was told and actually tested, that you need to say "Hey Sena" followed by a command, without waiting for any prompt back. Tested with music, volume controls, mesh/ bluetooth mode.

  i.e. you say "Hey Sena Volume up/down", "Hey Sena Next", etc. The unit won't respond at all, but will act on the command.

  All of the commands can be found in the full user's manual (not the quickstart one), section 11 Voice Commands.

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