SMH5 paring with Zumo 350 audio goes away after a few minutes

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44 commenti

  • Permanently deleted user
    Permanently deleted user

    We will investigate into this issue. Please contact our support back in a couple of weeks for an update.

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  • DJDLTD
    DJDLTD

    Hi,

    Was this ever resolved? I have recently purchased a Zumo 350, and I also have an SMH5 and I have exactly the same problem. Any help would be appreciated.

    - DJD

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  • bugsplatter
    bugsplatter

    This is still an issue for me. I am planning to call Sena Support and check with Dan this week.

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  • Bart Vanderkelen
    Bart Vanderkelen

    Have the same problem, already two weeks. Even I installed the new firmware 1.2. Would it be a zumo error??? I send it to garmin last week but no answer yet.

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  • Bart Vanderkelen
    Bart Vanderkelen

    found this on the net. Sena support bluetooth 3 en zumo HFP or HSP headset protocol could this be the problem,

    Here under what I found about the SMH10 and zumo 350:

    The Zumo 350LM does NOT include an MP3 player (or picture viewer), so it uses a headset (HFP or HSP) profile for Bluetooth pairing rather than an A2DP profile used for high fidelity audio (and used by the Garmin 660/665). We were using Sena SMH10 headsets, which can selectively pair with one HFP/HSP and one A2DP profile simultaneously, but NOT two A2DP profiles. So . .. we were able to have high-quality stereo music (iTunes, Pandora, etc), cell phone, and voice-prompt based functions (Siri) available through our phones, voice directions from the Zumo, and headset-headset communications, all switched and prioritized by the Sena headset rather than having phone functions and music handled via the Garmin, and relying on the GPS to sort it all out. Music/phone/intercom switching was reliable and we were able to use voice-prompt apps with our phones. To each his own—for those who want their GPS to be an entertainment center (or who rely on XM for weather or other info), the 350LM isn’t a good choice. But for those who prefer to have your phone be your iTunes/entertainment/information/communications device—especially if you’re using Sena headsets, the 350LM is a good option.

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  • bugsplatter
    bugsplatter

    Thanks, but that has nothing to do with the problem discussed here.

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  • Bart Vanderkelen
    Bart Vanderkelen

    Maybe but you can pair the zumo in two different ways. With phone button 5 sec and with jog dial button 5 sec. with is the right way and do he cut in both manners?

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  • Marc Woo
    Marc Woo

    We are under testing of Zumo350 and try to get you guys a firmware patch after solving this problem. Looks like Bluetooth implementation is different vendor-to-vendor and even model-to-model with same brand. Software development and capability are getting much more important along with the diversified IT gadgets including smart phones. We just want to tell you that  are aware of the problem and try to do something. Please stay tuned awhile when we are ready. Thanks.

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  • Bart Vanderkelen
    Bart Vanderkelen

    Thanks. At least someone ho cares. Send Two months ago e-mail to garmin but no answer till now. Thanks again

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  • Veizza
    Veizza

    It is not carved in stone that the problems are there in Sena's bluetooth firmware. Seen lots of reports about issue "pairing ok - no sound" with headsets from different manufactures: Sena, Sharktooth, Midland BTX2, BTnext, InterPhone.

    Personally, I am looking forward that Garmin takes measures to solve the issue together with the headset manufacturers.
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  • bugsplatter
    bugsplatter

    The latest 1.2 firmware may solve the audio problem, I've just installed it on my SMH5. I need to test tomorrow on the road.

    Unfortunately, the multipoint pairing in the beta doesn't appear to work. I am able to pair both my iPhone 4S (iOS 6) and the Zumo 350, but only the audio for the iPhone actually comes through.

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  • bugsplatter
    bugsplatter

    Tested the 1.2 beta firmware this morning on the ~12 mile ride to work. The audio lasted longer than with 1.1, but eventually stopped coming through (probably around the 10 minute mark, previously it was just two or three minutes). Turned the Zumo off and back on (the quick off, which is sort of a sleep mode), pairing re-engaged and audio worked again.

    I guess this is an improvement, but still effectively not working.

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  • DJDLTD
    DJDLTD

    I also upgraded to the 1.2rc firmware, and tried it on my way home from work, and yes it lasts longer than before but didn't last the entire journey, also I think it sometimes misses prompts from the garmin, e.g. when the garmin alerts you to a nearby traffic cam and then beeps, I can hear a hiss come through on the speakers as if something is about to be played but then it stops and nothing - weird. I also tried to get the multipoint pairing working with the garmin and my iPhone 4S, that didn't work as expected - but thats another issue.

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  • Marc Woo
    Marc Woo

    We are under testing the interoperability with Zumo 350. Looks like they have changed the Bluetooth software. We are testing it while modifying Sena firmware. Soon, we may need to release some patch firmware improving interoperability.

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  • Bart Vanderkelen
    Bart Vanderkelen

    There is a new firmware for garmin zumo 350(firmware 2.40). Hopefully  this will be the solution for Bluetooth problems? I try it tomorrow

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  • bugsplatter
    bugsplatter

    I have downloaded the Zumo 350 2.40 firmware update, installed, and done some initial testing.

    Observations:

    1. The SMH5 1.2rc multipoint pairing does appear to be functioning correctly when I'm pairing with the Zumo 350 and my iPhone 4S running iOS 6.
    2. After about 20 minutes of testing sitting in my house wearing my helmet (my wife thinks I'm nuts), the audio connection between the Zumo and the SMH5 continues to work. I have never been successful for longer than 10 minutes with the previous firmware.
    3. The Zumo update was reputed to improve bluetooth headset compatibility, as well as improve map scrolling. The map scrolling does appear to be snappier. 
    So my initial test is quite positive. I will take a ride later today or tomorrow using the Zumo and report back.
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  • DWS
    DWS

    Thanks for the update, will be interested in your longer term report....

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  • Bart Vanderkelen
    Bart Vanderkelen

    Tried the new soft today (zumo soft 2.4 sena soft 1.2) . The problem is still there. I connect the zumo (jog dial 5 sec than phone button) the connection went away after 20 minutes. I shut off zumo and back on again, the connection came back for 5 minutes than nothing any more.

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  • bugsplatter
    bugsplatter

    Tested today on the way in to work. The audio stopped working after about 8 minutes. Cut out in the middle of a voice instruction from the 350.

    Looks like the Zumo 350's 2.40 update doesn't fix the issue.

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  • Bart Vanderkelen
    Bart Vanderkelen

    I posted this problem on a Dutch garmin forum. They told me that the Cardo Scala Rider G4 works fine with the zumo 350 strange isn't it?

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  • DJDLTD
    DJDLTD

    I'm going for a 2 hour ride to the coast today, so will giving the Zumo 2.40 update and SMH 1.2rc firmware a try.

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  • Marc Woo
    Marc Woo

    Looks like we almost get to the final station. Please stay tuned awhile until we solve the problem completely. We also need to check the Zumo v2.4 update.

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  • Frank
    Frank

    Any updates on this in relationship to the SMH10? So far, even with Garmin 2.40 firmware, using the Zumo with SMH10 is pretty much a no go. Sound is delayed, distorted or "blank with beeps" instead of a voice prompt. Very frustrating. 

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  • Bart Vanderkelen
    Bart Vanderkelen

    On the Dutch forum they find the solution. It's not a total fix but it works. The only thing you have to do is disconnect the microphone. I tested it today on a trip off 350 km no problems any more. Stays connected all the time and had all spoken announcement. The only negative , you can't use your mobile any more.

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  • Bart Vanderkelen
    Bart Vanderkelen

    And ! is there a solution yet?

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  • Marc Woo
    Marc Woo

    @Bart,

    We've uploaded firmware v1.2, please up to date your SMH5 firmware.

    - Improved compatibility with Bluetooth onboard audio systems and GPS devices
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  • DJDLTD
    DJDLTD

    Anyone had a chance to try this out?

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  • Frank
    Frank

    Any update or timeframe on the SMH10? 

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  • Marc Woo
    Marc Woo

    @Frank,

    We will update firmware v4.2 for SMH10 at early December, please stay tuned. Thank you.

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  • Frank
    Frank

    That is great. I am not riding that much right now anyway, as long as it gets done before spring :) (we are actually scheduled to get our first snow this weekend...)

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