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Failed to recognise device ... failed to open USB

Went to cehck for firmware updates and was told to download the latest manager (V1.4).

In doing so I got the warning that this software hasn't been verified as safe by microsoft and may damage other programs. (I'm using Win XP)

Went ahead anyway and all seemed fine.

Device selection: SMH10

Device recognition: Remove all bluetooth devices (means unplugging the keyboard!) Wire it up & switch it on as instructed till the light flashes violet.

Press Next button: that's where it all stops with "Failed to recognise device ... failed to open USB". Repeating the process gets that far and no further - I can't even see if there are any updates, let alone install them.

If I remember right , this is as far as I got about 8 months ago.

So, now what?

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