weird shutting off issue while playing music through phone (smh10)
when i first got the unit, set it up updated it, charged it worked great for at least a week. when the weather got crappy I thought Id charge it, did and left it on the helmet but the weather prevented me for using it for a week. first day jumped on the bike started the music (paired to my iPhone) all is good but 10secs in the unit shuts off. turned it on again did the same thing over and over.
I have preformed the factory resets shown in the manual and tried to reinstall the newest firmware and still the same issue.
My question is this a warranty issue, or is there a fix I can perform because it almost sounds like a software conflict ?
thanks for any information anyone can give me
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Mine does it wether I'm listening to music or not. It just powers down unexpectedly.. Just shuts off.
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Mine has started shutting off randomly as well. Sometimes I get about 5 seconds into playing music before it shuts off. Sometimes I can go for 20 minutes. Very annoying, especially when they won't respond to my warranty ticket.
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@Colin,
It appears that you're already in contact with a Sena agent regarding this warranty ticket.
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I have had the same problem when listening to music or audio books when touring on my motorcycle and using a Samsung Galaxy S4 (Android 4.3). I have researched the problem and I believe that it is not a problem with the SENA units (it happens when I use my SMH10 and new 20S). When this happens to me I look at my S4 it shows that the audio file has been paused. What I did to rectify the problem was turn off the options "Smart Pause" . You can enable and disable this feature in Settings–My device–Smart screen–Smart pause. To disable this feature, just un-check it.
I hope this is of some help to those of you experiencing this problem.
Cheers Kym
(Sydney - AUSTRALIA)
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I am having the same problem with my 20s...
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I have SMH10 and I started having this issue when I upgraded to firmware 5.0. I am using it with Android phone. Mine is shutting down once every 10 minutes. It is really annoying. I fully charged the battery, did factory reset, and reinstalled the firmware but nothing helped so far. SENA please help us.
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Gaj, Have you tried the pin reset at the back of the SMH10? You could also try the firmware restore (your old firmware)
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Ive got exactly same issue with my s20 which I bought to replace my smh10.
Ive narrowed issue to be happening only when listening to music via bluetooth connection.
Usually i can stream music for 10-15 minutes , but after that time it will always shut off after 5-15 seconds.
Haven't experienced it when listening to radio, nor when having long phone conversations using sena via phone.
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same here- switches off
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Music will run with my S3 and Galaxy S4 mini continousely. But after a while in standby tehe remote play/pause doesn't work. Any ideas? 0 -
Having the same issue after working fine for 2+ yrs. Has there been any resolution on this?
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Also having the same issue after working for 11 months. Is there still no resolution???
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Did SENA Support ever responded to this issues????
Can't find a resolution anywhere....
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