Failure to recognise my device for updates


I purchased my Sena SMH5 comms in 2012. I only used it once and then left it in my garage as I wasn't happy with the device.  However I have now decided to try and update it and give it another go.  My problem is that I keep getting a message stating that my device is not detected. I have changed the usb cable and still my device is not detected. Can you help me please.



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